This message appears in case you are trying to install and activate TheGem Elementor theme version while keeping TheGem Elements plugin for WPBakery active. Elementor and WPBakery are not compatible with each other, that's why in case you wish to use TheGem Elementor, you need to install and activate TheGem Elements (for Elementor) plugin (and deactivate TheGem Elements (for WPBakery) plugin).
As I can see now you don't have any issues as your website runs TheGem WPBakery with TheGem Elements (for WPBakery). Can you confirm this or do you still need any assistance in this regard?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
My site is down and under maintenance activated.
I received this message. My site is built on WPBakery.
The plugin TheGem Theme Elements (for WPBakery) when activated crashes my entire site.
Attached files: Screen Shot 2024-11-03 at 1.57.17 PM.png
Hi,
This message appears in case you are trying to install and activate TheGem Elementor theme version while keeping TheGem Elements plugin for WPBakery active. Elementor and WPBakery are not compatible with each other, that's why in case you wish to use TheGem Elementor, you need to install and activate TheGem Elements (for Elementor) plugin (and deactivate TheGem Elements (for WPBakery) plugin).
As I can see now you don't have any issues as your website runs TheGem WPBakery with TheGem Elements (for WPBakery). Can you confirm this or do you still need any assistance in this regard?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver