kindly recheck the file permissions on your hosting/FTP and ensure you have free space in your hosting account. If both is ok, please share the FTP access details in a private message, we will check your configuration.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Hi there,
We have been unable to update the GemBlocks Plugin, it keeps throwing an error:
Update failed: Could not copy file. thegem-blocks/data/content.xml
Attached files: Screenshot 2024-12-04 at 12.28.27 PM.png
Hi Erica,
kindly recheck the file permissions on your hosting/FTP and ensure you have free space in your hosting account. If both is ok, please share the FTP access details in a private message, we will check your configuration.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver