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  Public Ticket #4090323
checkout not working
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Comments

  •  1
    thriveology started the conversation

    hello

    i am using the gem theme, wp bakery plugin and woocommerce plugin in my website .. now i am facing an issue.. 

    i have updated theme and all the plugins to latest version and checkout not working .. not able pay and layout also changed ..  so i found if activated wp bakery and deactivated TheGem Theme Elements (for WPBakery), checkout working fine .. vice versa activated TheGem Theme Elements (for WPBakery) and deactivated wp bakery, checkout working fine..

    i have other website and and used the gem theme and all the plugin but other website works fine ... 

    so what is the issue, can you please check ?

    below is website details:



    please check. thank you


  •  7,178
    Oliver replied

    Hi, 

    Thank you for your request. As I can see you are using a child theme with many customizations. This customized child theme (the code inside it) is causing the problem. Kindly recheck your customizations, thanks.  

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver