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  Public Ticket #4106732
Carousel products not showing on single product page
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Comments

  • llukamatej2004 started the conversation

    Hello,

    I've built a single product page for one of my categories in elementor builder and used you product carousel block. 

    In elementor editor I can see it but when I publish and go to preview changes or even when I delete cache and reload the page or access the page from a different device it's not showing any products.

    I thought it was maybe the custom rules I applied on the carousel but when I removed it it was still now showing 


    Attached files:  screeen1.png
      screen2.png

  •  7,184
    Oliver replied

    Hi, as I can see in your screenshot, you have selected to show related products. If the carousel is not displaying any products on the certain product page it can be due to missing related products (for this particular product). Related products are defined based on the same product categories and tags.  

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver