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  Public Ticket #4106958
Favicon not showing on product pages only
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Comments

  • ajotta started the conversation

    Hi Support Team,

    I noticed that the favicon is not displaying specifically on the product pages of my website. It appears correctly on all other pages, but for some reason, it's missing when viewing any single product.

    I’ve already checked the favicon settings in the WordPress customizer and everything seems properly configured.

    Could you please advise on what might be causing this issue? Is there any theme-specific setting or possible conflict that could prevent the favicon from loading only on product pages?

    Thank you in advance for your support!

    Best regards,
    Jarciano Silva

    Attached files:  iScreen Shoter - 20250703204101102.png
      iScreen Shoter - 20250703204120935.png

  •  5,004
    Michael replied

    Hi,

    Please temporarily disable third-party plugins on your site to exclude their influence on this problem.

  • ajotta replied

    Hi team,

    Thank you for your support!

    I’ve been able to identify the issue — the missing favicon on product pages is being caused by a conflict with the plugin SR Product 360° View. I’ve already contacted their support team to seek a solution on their side.

    I’ll keep you updated if anything further arises related to the theme. Thanks again for your attention and great support!

    Best regards,
    Jarciano Silva