My hosting provider, DreamHost, has detected a severe malware infection on my staging site (staging.agencia-web-peru.com), where I am using TheGem theme.
Critical Vulnerability and Quality Failure: The likely cause is the known Arbitrary File Upload vulnerability in older versions of TheGem (such as v5.10.3 and earlier), which compromised my server. I purchased a premium, reliable product, and it is unacceptable that the delivered code contained such a critical flaw.
Financial and Professional Damage: This security failure has caused serious professional issues and damages to my clients, including service interruption and liability for the site's downtime. I demand a full refund for TheGem theme based on the commercial damage caused by this critical code flaw.
Additional Costs and Security Risk: Unlike other competitor themes I use (like WoodMart), TheGem relies on associated plugins that often require additional purchases or separate updates, creating additional security vulnerabilities and increasing my operating costs.
I urgently request a full refund for the problems caused.
Dear CodexThemes Support Team,
My hosting provider, DreamHost, has detected a severe malware infection on my staging site (staging.agencia-web-peru.com), where I am using TheGem theme.
I urgently request a full refund for the problems caused.
Purchase Details:
I look forward to your prompt response and the immediate processing of the refund.
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