Comments Tessa Spijker started the conversationJanuary 29, 2026 at 10:37amHelloI want to upload TheGem - Elementor but I get this when I upload the TheGem_Elementor.zip, I just downloaded it, I tried it again a few times but it doesn't work.. (check image)Attached files: Schermafbeelding 2026-01-29 om 11.34.24.png 7,280Oliver repliedJanuary 29, 2026 at 1:23pmHi Tessa, Thank you for your request. Kindly check your current server configuration: https://tinekezuiderbaan.nl/wp-admin/site-health.php?tab=debug Please adjust the following PHP settings https://prnt.sc/2ySYHIfFhjxP to the recommended values: https://docs.codex-themes.com/article/518-requirements ; please also increase the Upload max filesize as it is set only to 2M (please increase it to allow the zip file upload). Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
Hello
I want to upload TheGem - Elementor but I get this when I upload the TheGem_Elementor.zip, I just downloaded it, I tried it again a few times but it doesn't work.. (check image)
Attached files: Schermafbeelding 2026-01-29 om 11.34.24.png
Hi Tessa,
Thank you for your request. Kindly check your current server configuration: https://tinekezuiderbaan.nl/wp-admin/site-health.php?tab=debug
Please adjust the following PHP settings https://prnt.sc/2ySYHIfFhjxP to the recommended values: https://docs.codex-themes.com/article/518-requirements ; please also increase the Upload max filesize as it is set only to 2M (please increase it to allow the zip file upload).
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver