Hello ,

I hope you are doing well.

I recently installed TheGem – Creative Multi-Purpose & WooCommerce WordPress Theme, but I am unable to activate it. I keep receiving the following error message during activation:

“Purchase code verification failed.”

I have confirmed that my license is valid. Please find the purchase details below:

Theme: TheGem – Creative Multi-Purpose & WooCommerce WordPress Theme

Author: CodexThemes

Purchase Code: f0f630eb-e854-405f-8644-efe1a58cc572

Purchase Date: 2022-03-23

License Type: Regular License

Envato Username: youssef khiiroujad

I am currently using the latest version of the theme downloaded from ThemeForest, but the issue still persists.

Could you please check if the license needs to be reset or advise me on how to resolve this activation issue?

Thank you very much for your support. I look forward to your help.

Best regards, Youssef Khiiroujad