The footer is built with Template Builder and is properly called from the Theme options. However, it is not displayed; the only thing I can see is the bottom area. The theme and plugins are updated to the latest version. I have tried deactivating plugins and cannot figure out the reason. I also cannot view YouTube or Vimeo videos from the website. I believe that both issues must be related. Could you assist me?
I’m sorry, but the footer used to display correctly and then suddenly stopped working; I couldn’t say exactly when this happened.
The footer is correctly configured in the theme options, as the design of this page is about five years old.
Regarding the videos, what happens is that when you insert a Vimeo or YouTube link, it is not embedded properly and a warning message appears.
Since I use this template (TheGem) in several projects, I tested inserting the same link in a video module identical to the one on another site of mine, and in that case it does work.
The footer is built with Template Builder and is properly called from the Theme options.
However, it is not displayed; the only thing I can see is the bottom area.
The theme and plugins are updated to the latest version. I have tried deactivating plugins and cannot figure out the reason.
I also cannot view YouTube or Vimeo videos from the website.
I believe that both issues must be related.
Could you assist me?
Hi,
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I’m sorry, but the footer used to display correctly and then suddenly stopped working; I couldn’t say exactly when this happened.
The footer is correctly configured in the theme options, as the design of this page is about five years old.
Regarding the videos, what happens is that when you insert a Vimeo or YouTube link, it is not embedded properly and a warning message appears.
Since I use this template (TheGem) in several projects, I tested inserting the same link in a video module identical to the one on another site of mine, and in that case it does work.