I am experiencing an issue with the WPBakery Page Builder on the demo site mentioned in the subject.
When I change the background image of a row (via Row Settings -> Design Options), the entire row becomes completely invisible on the live site after I click 'Update'. Interestingly, the row and the background image are still visible and look correct within the WPBakery Backend/Frontend Editor, but they disappear once the page is published.
I have already cleared the cache, but the issue persists. How can I fix it?
Hi, it looks like SSL/HTTPS is not properly configured in your WordPress instance, which may be causing this behavior due to mixed‑content errors. Could you please double‑check that SSL is correctly set up? When I try to access your wp‑admin page, I receive an error message. Thank you.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Hi, I have just bought SSL certificate for my domain and you should be able to reach the site now. I have also tried to change the background image again but the issue is still continues. Once you enter the editor you will see the row with my background image and it is invisible on the published version.
Hi, thank you for your reply. I have noticed, that the following row's setting was unchecked: https://prnt.sc/hNTzkK-F58zM In order to use the row as the slide in this vertical slider you need to activate this setting; I have now activated this, please clear your browser cache and recheck.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Hey there,
I am experiencing an issue with the WPBakery Page Builder on the demo site mentioned in the subject.
When I change the background image of a row (via Row Settings -> Design Options), the entire row becomes completely invisible on the live site after I click 'Update'. Interestingly, the row and the background image are still visible and look correct within the WPBakery Backend/Frontend Editor, but they disappear once the page is published.
I have already cleared the cache, but the issue persists. How can I fix it?
Thanks.
Hi, it looks like SSL/HTTPS is not properly configured in your WordPress instance, which may be causing this behavior due to mixed‑content errors. Could you please double‑check that SSL is correctly set up? When I try to access your wp‑admin page, I receive an error message. Thank you.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi, I have just bought SSL certificate for my domain and you should be able to reach the site now. I have also tried to change the background image again but the issue is still continues. Once you enter the editor you will see the row with my background image and it is invisible on the published version.
Thanks.
Hi, thank you for your reply. I have noticed, that the following row's setting was unchecked: https://prnt.sc/hNTzkK-F58zM In order to use the row as the slide in this vertical slider you need to activate this setting; I have now activated this, please clear your browser cache and recheck.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thank you, Oliver. It worked. Cheers.
Hi, you are most welcome!
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver