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  Public Ticket #4570345
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Comments

  • ethananthonywood started the conversation

    the new update broke the app and theres nothing i can do to reinstall it, it just fails.

  •  449
    Sergio replied

    Hi,

    Please provide more information (links, screenshots, error messages). We might need admin access. If the website does not load at all, we will most likely need FTP access as well.

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  • ethananthonywood replied

    I can't upload my plugins after I reinstalled them. What do you need for admin stuff?

  •  449
    Sergio replied

    I need to know exactly what is wrong with your website. Is there an error message being displayed? Is some functionality not working? Are the pages rendering incorrectly? Also, which plugins are you unable to install and for what reason? Please provide more information.

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.