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  Public Ticket #930394
uploading problem
Closed

Comments

  •  2
    Cheyenne started the conversation
    October 22, 2016 at 1:12am

    i just downloaded this them and im getting this error message attached below

  •  6,933
    Oliver replied
    October 24, 2016 at 12:09pm

    HI!

    As I see you are trying to upload whole archive which you downloaded from, you need to upload only "the_gem" from this archive.

    Pls. check video tutorial:

    Form our documentation

    http://codex-themes.com/thegem/documentation/

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver