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  Public Ticket #936703
TheGem server problem
Closed

Comments

  •  2
    hamidkashef started the conversation

    Hi, I have Some troubles with connecting to TheGem server for purchase and install-plugin!
    like attachment photoes.

    Item ID:
    16061685

    Purchase Date:
    2016-10-27 12:43:36 UTC


    ----------------------------------------

    [email protected]
    best wishes
  •  7,120
    Oliver replied

    HI!

    1. Try again may be there were connection fail with envato.

    2. pls. check Recommended PHP Settings

    At first max_execution_time must be 400

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  2
    pat_bals replied

    I also have the same problem!

    regards

    Patrick

  •  7,120
    Oliver replied

    Patrick, Pls. share the wp-admin access in the new private ticket, we'll check it asap.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver