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  Public Ticket #946068
Plug-in not installing
Closed

Comments

  •  2
    davidjpreston started the conversation

    Having extracted the theme .zip, uploaded and activated it I find that I cannot install the plug-ins as they seem to be missing.

    For most of them, I've downloaded them from the web, uploaded via. ftp and then activated it. Problem is, I cannot find TheGem Theme Elements.zip or TheGem Import.zip anywhere.

    Is there somewhere I can get them from? Or is there something else I need to do?


    Thanks,


    D

  •  2
    davidjpreston replied

    For Theme Elements it says:

    The plugin does not have a valid header.

    Downloading install package from http://democontent.codex-themes.com/plugins/thegem/required/thegem-elements.zip…

    Warning: fopen(/tmp/thegem-elements-HKwRpW.tmp): failed to open stream: No such file or directory in /home/mirandave/public_html/wp-includes/Requests/Transport/cURL.php on line 138

    Warning: fclose() expects parameter 1 to be resource, boolean given in /home/mirandave/public_html/wp-includes/Requests/Transport/cURL.php on line 408

    Unpacking the package…

    Warning: unlink(/tmp/thegem-elements-HKwRpW.tmp): No such file or directory in /home/mirandave/public_html/wp-admin/includes/class-wp-upgrader.php on line 324

    The package could not be installed. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file '/tmp/thegem-elements-HKwRpW.tmp'

    For Import it says:

    The plugin does not have a valid header.

    Downloading install package from http://democontent.codex-themes.com/plugins/thegem/recommended/thegem-import.zip…

    Warning: fopen(/tmp/thegem-import-E8xfHW.tmp): failed to open stream: No such file or directory in /home/mirandave/public_html/wp-includes/Requests/Transport/cURL.php on line 138

    Warning: fclose() expects parameter 1 to be resource, boolean given in /home/mirandave/public_html/wp-includes/Requests/Transport/cURL.php on line 408

    Unpacking the package…

    Warning: unlink(/tmp/thegem-import-E8xfHW.tmp): No such file or directory in /home/mirandave/public_html/wp-admin/includes/class-wp-upgrader.php on line 324

    The package could not be installed. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file '/tmp/thegem-import-E8xfHW.tmp'



  • [deleted] replied

    Hi,

    Please share admin access. We will try to inspect problem on your site. Also I suppose I will need ftp access.

  •  2
    davidjpreston replied

    Sorry, ignore me. It seems to be a problem with my WP install at the server side. (When I try to install it on another host it all installs perfectly :)

  •  2
    davidjpreston replied

    i'll see if they can fix and if not, come back to you if that's ok?

  • [deleted] replied

    No problems. We always can help you.