Take your website
To the next level
Discover our newly launched customization services and elevate your web projects to new heights.
Delegate tasks, save time, and unlock the power of professional WordPress outsourcing.

Okay
  Public Ticket #973392
Visual Composer
Closed

Comments

  •  2
    WSDigital started the conversation

    updated visual composer plugin and the entire site crashed. This is my error. 

    Fatal error: Cannot redeclare vc_iconpicker_type_material()
    (previously declared in
    /home/mobilia/public_html/wp-content/plugins/thegem-elements/inc/add_vc_icon_fonts.php:373)
    in /home/mobilia/public_html/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 2875

    Trying to update theme now... but how do we prevent a plugin from crashing our entire site in the future?
  •  2
    WSDigital replied

    I just did a full theme replace via FTP and the problem is NOT fixed. Please help. My site is at a dev URL at http://vps11068.inmotionhosting.com/~mobilia/ - the entire site is still down. This was caused after updating visual composer. I assumed updating to the latest version of thegem theme would be the fix... it was not. 

  •  2
    WSDigital replied

    I may have fixed problem by using FTP to delete thegem-elements plugin folder. Then I used the wordpress panel to reinstall it. Does this sound like a working solution?

  •  7,092
    Oliver replied

    Hi,

    You just need to update TheGem elements plugin. We uploaded new version a week ago.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver