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  Public Ticket #973392
Visual Composer
Closed

Comments

  •  2
    WSDigital started the conversation

    updated visual composer plugin and the entire site crashed. This is my error. 

    Fatal error: Cannot redeclare vc_iconpicker_type_material()
    (previously declared in
    /home/mobilia/public_html/wp-content/plugins/thegem-elements/inc/add_vc_icon_fonts.php:373)
    in /home/mobilia/public_html/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 2875

    Trying to update theme now... but how do we prevent a plugin from crashing our entire site in the future?
  •  2
    WSDigital replied

    I just did a full theme replace via FTP and the problem is NOT fixed. Please help. My site is at a dev URL at http://vps11068.inmotionhosting.com/~mobilia/ - the entire site is still down. This was caused after updating visual composer. I assumed updating to the latest version of thegem theme would be the fix... it was not. 

  •  2
    WSDigital replied

    I may have fixed problem by using FTP to delete thegem-elements plugin folder. Then I used the wordpress panel to reinstall it. Does this sound like a working solution?

  •  7,280
    Oliver replied

    Hi,

    You just need to update TheGem elements plugin. We uploaded new version a week ago.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver