Comments 2roysom started the conversationDecember 7, 2016 at 5:11amAfter updating to latest Visual COmposer. Site now is not working, 7,280Oliver repliedDecember 7, 2016 at 2:38pmHI! You need at first update gem elements plugin. (We upload new version 2 weeks ago) If you can't enter to the the wp-admin area: 1. Via ftp remove folder /wp-content/plugins/thegem-elements 2. Go to the admin panel and install gem elements plugin. or pls. share the wp-admin and ftp access, we'll fix it. Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver 2treasureseason repliedDecember 10, 2016 at 3:11amwhere can we find elements plugin? I deleted elements through FTP and put VC back to a previous version. Now I want to install the new version of gem elements. 2treasureseason repliedDecember 10, 2016 at 3:13amnevermind, I found it! Sign in to reply ...
After updating to latest Visual COmposer. Site now is not working,
HI!
You need at first update gem elements plugin. (We upload new version 2 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements
2. Go to the admin panel and install gem elements plugin.
or pls. share the wp-admin and ftp access, we'll fix it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
where can we find elements plugin? I deleted elements through FTP and put VC back to a previous version. Now I want to install the new version of gem elements.
nevermind, I found it!