Comments 2danielatak started the conversationDecember 8, 2016 at 2:09pmThe header has a video background, but it does not play automatically on mobile. Is there a reason, why that does not happen?Thank you. 7,092Oliver repliedDecember 8, 2016 at 2:12pmHI!The video background option is disabled on mobile by default due to various incompatibility reasons. Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver 2danielatak repliedDecember 8, 2016 at 2:20pmI figured that much, but is there a way to enable it? 7,092Oliver repliedDecember 8, 2016 at 2:30pmAt first, this is done for reasons of economy of the traffic.Second, on mobile you can't start video until tap finger at him (there no controls in video BG) and video hidden by overlay. Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
The header has a video background, but it does not play automatically on mobile. Is there a reason, why that does not happen?
Thank you.
HI!
The video background option is disabled on mobile by default due to various incompatibility reasons.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I figured that much, but is there a way to enable it?
At first, this is done for reasons of economy of the traffic.
Second, on mobile you can't start video until tap finger at him (there no controls in video BG) and video hidden by overlay.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver