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  Public Ticket #989184
problems with TheGem Theme Elements plugin
Closed

Comments

  •   Kim started the conversation
  •  7,120
    Oliver replied

    HI!

    You need at first update gem elements plugin. (We upload new version 2 weeks ago)

    If you can't enter to the the wp-admin area:

    1. Via ftp remove folder 

    /wp-content/plugins/thegem-elements 

    2. Go to the admin panel and install gem elements plugin. 

    or pls. share the wp-admin and ftp access, we'll fix it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Kim replied privately
  •  7,120
    Oliver replied

    HI!

    I data to http authorization 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  2
    Kim replied

    hello,

    Data for access is in attachement.

  •  7,120
    Oliver replied

    Fixed pls. check.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  2
    Kim replied

    Thanks a lot! Great support.

    Best Regard,

    Kim

  •  7,120
    Oliver replied

    Thank you!

    It would be great if you could rate us on ThemeForest.  Just go to your downloads on ThemeForest ( https://themeforest.net/downloads ), find TheGem and then you can rate it here 

    We would very appreciate your rating!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver