Take your website
To the next level
Discover our newly launched customization services and elevate your web projects to new heights.
Delegate tasks, save time, and unlock the power of professional WordPress outsourcing.
Hire Us

Okay
  Public Ticket #992222
TheGem elements plugin cannot be activated
Closed

Comments

  •  2
    Roberto started the conversation
    December 16, 2016 at 11:17pm

    Hi guys,

    after updating a bunch of plugins (such as Slider Revolution and Contact Form 7) TheGem elements plugin cannot be activated and so your theme cannot be used. This is the message i get when trying to activate TheGem elements:

    Fatal error: Cannot redeclare vc_iconpicker_type_material() (previously declared in /web/htdocs/www.roadmedianews.com/home/new/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php:2025) in /web/htdocs/
    www.roadmedianews.com/home/new/wp-content/plugins/thegem-elements/inc/add_vc_icon_fonts.php on line 1643

    Please help me solve this critical issue, i have to launch the website next week.


    Thanks 

  •  7,120
    Oliver replied
    December 19, 2016 at 12:07pm

    HI!

    You need at first update gem elements plugin. (We upload new version 3 weeks ago)

    If you can't enter to the the wp-admin area:

    1. Via ftp remove folder 

    /wp-content/plugins/thegem-elements 

    2. Go to the admin panel and install gem elements plugin. 

    or pls. share the wp-admin and ftp access, we'll fix it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver