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  Public Ticket #992222
TheGem elements plugin cannot be activated
Closed

Comments

  •  2
    Roberto started the conversation
    December 16, 2016 at 11:17pm

    Hi guys,

    after updating a bunch of plugins (such as Slider Revolution and Contact Form 7) TheGem elements plugin cannot be activated and so your theme cannot be used. This is the message i get when trying to activate TheGem elements:

    Fatal error: Cannot redeclare vc_iconpicker_type_material() (previously declared in /web/htdocs/www.roadmedianews.com/home/new/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php:2025) in /web/htdocs/
    www.roadmedianews.com/home/new/wp-content/plugins/thegem-elements/inc/add_vc_icon_fonts.php on line 1643

    Please help me solve this critical issue, i have to launch the website next week.


    Thanks 

  •  7,280
    Oliver replied
    December 19, 2016 at 12:07pm

    HI!

    You need at first update gem elements plugin. (We upload new version 3 weeks ago)

    If you can't enter to the the wp-admin area:

    1. Via ftp remove folder 

    /wp-content/plugins/thegem-elements 

    2. Go to the admin panel and install gem elements plugin. 

    or pls. share the wp-admin and ftp access, we'll fix it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver