I updated the Gem plugin and it told me Fatal Error when it tried to update. Then, I clicked out of the plugin section and now cannot access any page on my site, everything is down. it tells me this message:
Fatal error: Cannot redeclare vc_iconpicker_type_material() (previously declared in /home/content/p3pnexwpnas15_data02/98/3699098/html/wp-content/plugins/thegem-elements/inc/add_vc_icon_fonts.php:373) in /home/content/p3pnexwpnas15_data02/98/3699098/html/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 2025
Please let me know how to get my site back as soon as possible. Thank you.
Hello,
I updated the Gem plugin and it told me Fatal Error when it tried to update. Then, I clicked out of the plugin section and now cannot access any page on my site, everything is down. it tells me this message:
Fatal error: Cannot redeclare vc_iconpicker_type_material() (previously declared in /home/content/p3pnexwpnas15_data02/98/3699098/html/wp-content/plugins/thegem-elements/inc/add_vc_icon_fonts.php:373) in /home/content/p3pnexwpnas15_data02/98/3699098/html/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 2025
Please let me know how to get my site back as soon as possible. Thank you.
-Nick
HI!
You need at first update gem elements plugin. (We upload new version 2 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements
2. Go to the admin panel and install gem elements plugin.
or pls. share the wp-admin and ftp access, we'll fix it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver