Comments 2darrenbyron started the conversationDecember 19, 2016 at 12:25amI simply updated the gem plugin and the Visual Composer plugin as requested, which has broken my entire site. 7,092Oliver repliedDecember 19, 2016 at 12:54pmHI! You need at first update gem elements plugin. (We upload new version 2 weeks ago) If you can't enter to the the wp-admin area: 1. Via ftp remove folder /wp-content/plugins/thegem-elements 2. Go to the admin panel and install gem elements plugin. or pls. share the wp-admin and ftp access, we'll fix it. Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver 2darrenbyron repliedDecember 19, 2016 at 5:45pmThank you that has resolved the problem. 7,092Oliver repliedDecember 19, 2016 at 5:46pmYou are welcome if you need help!Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
I simply updated the gem plugin and the Visual Composer plugin as requested, which has broken my entire site.
HI!
You need at first update gem elements plugin. (We upload new version 2 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements
2. Go to the admin panel and install gem elements plugin.
or pls. share the wp-admin and ftp access, we'll fix it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thank you that has resolved the problem.
You are welcome if you need help!
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver