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Thank you very much for purchasing our theme! We look forward to provide you a quality customer service, but before that, please take a few moments to read following terms and conditions.

Kindly note that we do our best to answer all tickets with high accuracy everyday but regarding to large amount of support requests please allow 24-48 hours to send your ticket answer.

Before submitting your ticket, please ensure:

  • You have read the documentation, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage. You can check it here: Scalia, Codeus, TheGem
  • Your theme version is up to date. 
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue.
  • If you still have the issue, submit a ticket with URL of page which has issue. Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem. Post as much information as you can on your requests: links and screenshots are always welcome! 

Theme support includes:

  • Responding to questions or problems regarding the item and its featuresfixing bugs and reported issuesproviding updates to ensure compatibility with new software versions.

Theme support does not include:

  • Customization services, support for third party software and plug-ins. 
  • Although we’ll help you with small modifications, tips and advises but kindly note that you buy a theme as it is on the market. If your desired state is not matching the demo, in case you need any bigger customizations you can request us and we will send you a quote for the corresponding work. 

Once again, thanks for the purchase! Hope you enjoy our work.

Before submitting ticket pls. check this video:

 

Public Tickets

Uschi Kaiser Brand display in product list and product page   TheGem (WPBakery)   Updated 5 hours ago   1 Most recent comment from Uschi Kaiser:Hi,because google merchant has changed the rules we need to rebuild all our product pages because no brand logo is allowed any more.But for our customers it is important to know from which brand the p ... ajotta Favicon not showing on product pages only   TheGem(Elementor)   Updated 2 days ago   3 Most recent comment from ajotta:Hi team, Thank you for your support! I’ve been able to identify the issue — the missing favicon on product pages is being caused by a conflict with the plugin SR Product 360° View. I’ve already ... dheidt22 Contact Form 7 Redirect after Submission Issue   TheGem(Elementor)   Updated 2 days ago   2 Most recent comment from Michael:Hi, Unfortunately, the theme doesn't have such functionality and the theme should not affect the operation of this code. Where exactly did you get this code? Michael Kuhn Carousel   TheGem(Elementor)   Updated 3 days ago   2 Most recent comment from Oliver:Hi Michael,  Thank you for your request. Kindly provide a link to the page with the carousel element you mean, thanks.  llukamatej2004 Carousel products not showing on single product page   TheGem(Elementor)   Updated 3 days ago   2 Most recent comment from Oliver:Hi, as I can see in your screenshot, you have selected to show related products. If the carousel is not displaying any products on the certain product page it can be due to missing related products (f ...