Public Tickets
whenweareyoung
reinstall the theme on same site, code can't be activatedClosed
Cryption
Updated April 25, 2024 at 12:05pm
2
Most recent comment from Michael:Hi,This purchase code is already used on other sites.You can check it here:https://license-manager.codex-themes.com/
Giacomo
Theme Activation ErrorClosed
Cryption
Updated April 19, 2024 at 7:14am
2
Most recent comment from Michael:Hi,Fixed.Please check your site now.
dritancelafr
logo changeClosed
Cryption
Updated April 8, 2024 at 8:19am
2
Most recent comment from Michael:Hi,sorry, I don't see this problem right now:
ikenna4
Logo not showing on desktop and mobileClosed
Cryption
Updated December 1, 2023 at 3:46pm
2
Most recent comment from Michael:Hi,1) Sorry, I don't see this problem:2) What kind of changes are we talking about? Please give a concrete example.
sortisgroup
Mailchimp Code IssuesClosed
Cryption
Updated October 20, 2023 at 2:57pm
2
Most recent comment from Michael:Hi, here are links to those forms:https://srftoken.com/wp-admin/admin.php?page=yikes-mailchimp-edit-form&id=1&updated-form=truehttps://srftoken.com/wp-admin/admin.php?page=mailchimp-for-wp-forms&view ...
tonyc81
colour changeClosed
Cryption
Updated July 24, 2023 at 6:11am
2
Most recent comment from Oliver:HI,Can you provide wp-admin access? I need to see your settings
viniciusbrazpereira
The purchase code you have entered is not validClosed
Cryption
Updated March 7, 2023 at 11:58am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
sagaros
Mobile responsiveClosed
Cryption
Updated February 1, 2023 at 7:17am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access?
Rachel
Add custom shortcode in top area of theme.Closed
Cryption
Updated January 18, 2023 at 6:47am
2
Most recent comment from Oliver:Hi,
You need to edit template /wp-content/themes/cryption/ =top-area.php and add it there, for the safety future updates copy this file to the child theme before the editing.
Brenda Cuevas
The theme does not allow me to update the contentClosed
Cryption
Updated January 12, 2023 at 5:28am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin and FTP access? I'll check it out
Morkand
Activate ProblemClosed
Cryption
Updated December 12, 2022 at 7:17am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
royaltoken2023
Theme problemClosed
Cryption
Updated December 8, 2022 at 5:34am
2
Most recent comment from Oliver:Hi, would you be so kind to share your wp-admin access details so we can check it asap for you? What exactly is not correct, what is missing - please share some screenshots, thank you
DeepBlueWork
Footer social media iconsClosed
Cryption
Updated November 7, 2022 at 7:06am
4
Most recent comment from Oliver:Hi,Sorry for delay, here you go:https://bluearttoken.com/wp-admin/post.php?post=1743&action=edit&classic-editorhttps://screenrec.com/share/qER6gsNt5K
DeepBlueWork
Problem, copy to clipboard on mobileClosed
Cryption
Updated September 19, 2022 at 10:36am
4
Most recent comment from Oliver:Welcome!
Mory
Access to the item's html filesClosed
Cryption
Updated June 1, 2022 at 9:53am
4
Most recent comment from Oliver:Try this one:
1) Import the desired page or concept
2) Install httrack website copier
https://www.httrack.com/page/2/en/index.html
3) Start copying the site using the httrack command
4) Wait until t ...