Public Tickets
Bug Barnes
The Gem theme
TheGem (WPBakery)
Updated 8 hours ago
1
Most recent comment from Bug Barnes:Hi there, I"m trying to remove the sticky menu on the mobile site for https://enomoto-dentalclinic.jp/. It"s sticky at the bottom of the site on the mobile version, and needs to be removed. I can"t s ...
Applicist
Sidebar Assignment on Blogs
TheGem (WPBakery)
Updated 1 week ago
2
Most recent comment from Oliver:Hi, thank you for your request.
Please check the following documentation articles regarding the sidebars and widgets: https://docs.codex-themes.com/category/436-sidebars-widgets , https://docs.codex ...
Kimberley
Wishlist Removal
TheGem (WPBakery)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi Kimberley,
Thank you for your request. I assume you are using the built‑in header options via Theme Options - Menu & Header, correct? If so, please go to Theme Options - Menu & Header - Layout, s ...
omidilli
FULLSCREEN VERTICAL LOOKBOOK DEMO
TheGem (WPBakery)
Updated April 27, 2026 at 7:17am
6
Most recent comment from Oliver:Hi, you are most welcome!
trina99
How to Highlight a Specific Menu ItemClosed
TheGem (WPBakery)
Updated April 2, 2026 at 5:48pm
2
Most recent comment from Oliver:Hi, thank you for your request.
You can use the Header Builder https://docs.codex-themes.com/category/183-header-builder to add a "free consultation" button next to your last menu item so it stands o ...
dgdesign
Page SpeedClosed
TheGem (WPBakery)
Updated February 13, 2026 at 3:12pm
2
Most recent comment from Oliver:Hi, thank you for your request. All of these demos (including the agency and business demos) load very fast, having very good performance scores. Kindly check this documentation regarding the performa ...
Dimitris Belegris
Ajax Search on Custom MenuClosed
TheGem (WPBakery)
Updated January 30, 2026 at 6:54am
6
Most recent comment from Oliver:Hi, thank you for your reply. You can implement the customizations in the functions.php file of the child theme, look for the function " thegem_ajax_search", inside this function you will find thegem_ ...
Markus
Carousel for regular WP contentClosed
TheGem (WPBakery)
Updated January 28, 2026 at 6:05am
4
Most recent comment from Oliver:Hi Markus,
Thank you for your reply. Can you please share some example link of how exactly should it look like on the frontend? You could use the “Pageable Container” element if you want to brea ...
Gary
Products Review StarsClosed
TheGem (WPBakery)
Updated January 2, 2026 at 4:25pm
6
Most recent comment from Oliver:Hi Gary, you are most welcome!
cchavardes1012
SecurityClosed
TheGem (WPBakery)
Updated December 3, 2025 at 2:19pm
2
Most recent comment from Oliver:Hi, thank you for your purchase. This has been already fixed in the previous versions, may I ask you how did you get the older version of TheGem? If you download TheGem from your download section, you ...
Tessa Spijker
text isn't showingClosed
TheGem (WPBakery)
Updated November 26, 2025 at 5:34pm
4
Most recent comment from Oliver:Hi Tessa,
"Where can I find the page options for that" - do you mean to disable the footer? If yes, please refer to the following documentation article https://docs.codex-themes.com/article/441-foot ...
nfleming
Portfolio Metro Gallery - click on gallery iconClosed
TheGem (WPBakery)
Updated October 10, 2025 at 5:45am
2
Most recent comment from Oliver:Hi Nicola,
Thank you for your request. If you wish to show the gallery of images belonging to one specific portfolio item, you need to use the "Gallery" appearance format in Page Options of this por ...
Gary Friend
Slider Revolution UpdatesClosed
TheGem (WPBakery)
Updated October 9, 2025 at 1:32pm
6
Most recent comment from Oliver:You are most welcome!
Peter Dobinson
broken misdirected linksClosed
TheGem (WPBakery)
Updated October 2, 2025 at 6:16am
8
Most recent comment from Michael:You're welcome!
Have a nice day!
Uschi Kaiser
Mega Menu Template - Screen/MobileClosed
TheGem (WPBakery)
Updated September 18, 2025 at 6:57am
3
Most recent comment from Oliver:Hi, thank you for your request. Kindly check these documentation articles regarding the responsive navigation in case mega menu templates are activated: https://docs.codex-themes.com/article/226-activ ...