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Public Tickets

ancadobre update TheGem   TheGem (WPBakery)   Updated 4 hours ago   4 Most recent comment from Oliver:Hi,  Thank you for your reply. I am still not quite sure what exactly is happening on your end, however I was able to login and to update the plugin without any issues, kindly check.  cacheitconsulting Installation support - WPBakery   TheGem (WPBakery)   Updated 4 hours ago   6 Most recent comment from Oliver:Hi,  By editing your header template https://newsite.zirrithlaw.com/wp-admin/post.php?vc_action=vc_inline&post_id=1379&post_type=thegem_templates I can see that you have already selected the "Top pri ... adimcreative demo upload problem   TheGem (WPBakery)   Updated 1 week ago   2 Most recent comment from Oliver:Hi, yes, this demo is available in the "Demo Import" module, kindly check.  Gary Friend Enhacing individual product pages   TheGem (WPBakery)   Updated 2 weeks ago   4 Most recent comment from Oliver:You are welcome! Corina de Castro Background VideoClosed   TheGem (WPBakery)   Updated 3 weeks ago   5 Most recent comment from Michael:Scroll this popup to the very bottom. thriveology checkout not working   TheGem (WPBakery)   Updated June 18, 2025 at 10:42am   2 Most recent comment from Oliver:Hi,  Thank you for your request. As I can see you are using a child theme with many customizations. This customized child theme (the code inside it) is causing the problem. Kindly recheck your custom ... sebilesaclioglu Sosyal aglarda paylaşma   TheGem (WPBakery)   Updated June 12, 2025 at 2:40pm   2 Most recent comment from Oliver:Merhaba, sosyal paylaşım butonlarındaki bağlantıları değiştirmek mi istiyorsunuz? Evet ise, paylaşım bağlantısı değiştirilemez çünkü bu sosyal profile giden bir bağlantı değil, me ... Sonal Theresa Reduce Counter Number Animation SpeedClosed   TheGem (WPBakery)   Updated May 26, 2025 at 7:53am   6 Most recent comment from Michael:You can find this file here: /wp-admin/thegem-elements/inc/templates/elements/countdown/js/countdown.js Sonal Theresa Need to Blend First Section of Contact Page with HeaderClosed   TheGem (WPBakery)   Updated May 23, 2025 at 8:31am   2 Most recent comment from Michael:HI,  Please provide the wp-admin access. We will try to help you. thriveology Not able to access Wpbakery licence tabClosed   TheGem (WPBakery)   Updated May 20, 2025 at 2:23pm   2 Most recent comment from Michael:Hi, Please temporarily activate the default theme and disable Thegem Elements plugin. After that you will be able to enter the purchase code. internetisimo Yoga StudioClosed   TheGem (WPBakery)   Updated May 12, 2025 at 5:24pm   2 Most recent comment from Oliver:Hi, Thank you for your request. This particular demo is available for TheGem Elementor theme version and is at the moment in preparation for TheGem WPBakery. If you don't mind switching to TheGem ... nikosdelidakis2 headerClosed   TheGem (WPBakery)   Updated May 7, 2025 at 7:32am   28 Most recent comment from Michael:Set the divider to the right height depending on the content. Nurney Richman ​WPBakery Page BuilderClosed   TheGem (WPBakery)   Updated May 4, 2025 at 6:17am   3 Most recent comment from Oliver:Hi, thank you for letting me know.  Thomas Stäblein Icons can't be selectedClosed   TheGem (WPBakery)   Updated April 16, 2025 at 1:57pm   10 Most recent comment from Michael:I saved the code without any problems.Clear your site and browser cache. Tessa Spijker Truncate Description (Lines)Closed   TheGem (WPBakery)   Updated April 15, 2025 at 11:20am   6 Most recent comment from Oliver:You are welcome!