Public Tickets
mr-website
single project breadcrumb
TheGem(Elementor)
Updated 2 days ago
2
Most recent comment from Michael:Hi,
You can select a page in the Theme Options.
Cristian
Blank Space
TheGem(Elementor)
Updated 1 week ago
4
Most recent comment from Oliver:Hi Cristian,
your ticket has been replied to, kindly check. There is some strange server-side 400 bad request error, please contact your hosting company / server administrator and ask them to provid ...
Sh4rly
Activation of the theme
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, kindly use TheGem license manager at https://codex-themes.com/thegem/license_manager as described in our documentation https://docs.codex-themes.com/article/295-license-terms to manage your licens ...
bryanmcclure12
Slider RevolutionClosed
TheGem(Elementor)
Updated September 23, 2025 at 6:56am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
Jennifer Weis
Site header on blog posts
TheGem(Elementor)
Updated September 13, 2025 at 7:49am
2
Most recent comment from Oliver:Hi Jennifer,
Thank you for your request. As I see in the Page Options of your blog post, you have disabled the header:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=87629&action=edithttps://prn ...
lamaquinadecontenidos
Mobile version of the webClosed
TheGem(Elementor)
Updated September 5, 2025 at 6:21am
4
Most recent comment from Michael:Please contact us if you have any questions!
Have a nice day!
Uschi Kaiser
Position Custom Fields in Product edit modeClosed
TheGem(Elementor)
Updated September 4, 2025 at 2:00pm
2
Most recent comment from Michael:Hi,
Unfortunately, there is no such possibility at the moment.
But we will pass on your request to our developers.
Edelweiss Okoro
My license only works on one website.Closed
TheGem(Elementor)
Updated September 4, 2025 at 7:10am
4
Most recent comment from Oliver:Hi, you are welcome.
Jennifer Weis
Header on MobileClosed
TheGem(Elementor)
Updated September 3, 2025 at 7:04am
4
Most recent comment from Michael:Please check the Page Options:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=7&action=edit
buzzlabcomunication
Support Request – Different Home Pages per Device with The Gem + Elementor PROClosed
TheGem(Elementor)
Updated August 18, 2025 at 5:04pm
6
Most recent comment from Oliver:You are welcome!
Harshitha
Pop Up displayClosed
TheGem(Elementor)
Updated August 12, 2025 at 11:53am
4
Most recent comment from Oliver:Hi, if you wish to enable popups only for specific pages or posts, you need to do it in Page Options of the respective page or post. While editing a page in your WordPress backend, scroll down and you ...
Stefano Becheroni
Account and Favorites Icon in Built-in header menuClosed
TheGem(Elementor)
Updated August 11, 2025 at 7:53am
10
Most recent comment from Michael:You're welcome!
Have a nice day!
wilsdesign
GEM + ACF Plugin >>> EVENTS Propagation IssuesClosed
TheGem(Elementor)
Updated August 5, 2025 at 2:49pm
2
Most recent comment from Michael:Hi,
please try to use the Grid Filter element:
https://docs.codex-themes.com/article/654-grid-filter
noriko komatsu
Elementor editor error after updating TheGem BlocksClosed
TheGem(Elementor)
Updated August 3, 2025 at 1:24pm
4
Most recent comment from Oliver:Hi, thank you very much for letting me know.
Sevena
Infinite ScrollClosed
TheGem(Elementor)
Updated August 1, 2025 at 8:38am
9
Most recent comment from Michael:You're welcome!
Have a nice day!