Public Tickets
ladigitalekitchen
IMAGE ACCUEIL BLOCK NON CADREE
TheGem(Elementor)
Updated 1 week ago
2
Most recent comment from Sergio:Hi,
You have the Menu Transparency setting enabled for mobile devices. Because of this, the header overlaps the top image.
To fix this, you can either disable this setting or increase the top margin/ ...
ethananthonywood
Update
TheGem(Elementor)
Updated 1 week ago
4
Most recent comment from Sergio:I need to know exactly what is wrong with your website. Is there an error message being displayed? Is some functionality not working? Are the pages rendering incorrectly? Also, which plugins are you u ...
Gergő Győri
TheGem Elements Counter widget – PHP 8.3 compatibility bug
TheGem(Elementor)
Updated 2 weeks ago
3
Most recent comment from Gergő Győri:Thank you!
kessianeves
How can I download the theme already with Elementor?
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request. Please refer to the following documentation articles and video tutorials:
https://docs.codex-themes.com/article/294-downloading-thegem
https://docs.codex-themes.com/a ...
hossamhany474
I can't translate all pages only visable some pages in my websiteClosed
TheGem(Elementor)
Updated April 9, 2026 at 7:53am
3
Most recent comment from Oliver:Hi,
Thank you for your request. Please go to WPML - Settings and scroll down to Post Types Translation. Please verify if the pages are set to "Translatable". If yes and the other pages are still mis ...
jona7han77
Map Function Not Working on Property PagesClosed
TheGem(Elementor)
Updated April 6, 2026 at 8:30pm
2
Most recent comment from Sergio:Hi,
First of all, you need to enter the Google Map API key in TheGem Theme Options. If that doesn't help, please provide FTP access so we can try to investigate the issue.
armandodavila
ElementorClosed
TheGem(Elementor)
Updated March 30, 2026 at 6:47am
2
Most recent comment from Oliver:Hi, thank you for your request. Can you please check your Elementor settings and verify that the flexbox container feature is enabled? Thanks.
blenki101
Cant find the demo for AI SolutionsClosed
TheGem(Elementor)
Updated March 7, 2026 at 12:08pm
3
Most recent comment from Oliver:Hi, thank you for letting me know.
Moussa
layout issueClosed
TheGem(Elementor)
Updated March 4, 2026 at 7:08am
2
Most recent comment from Sergio:Hi,
You need to split this section into two sections. Then, remove the top margin from the text boxes in second section.
zuzu02
wpml problemClosed
TheGem(Elementor)
Updated February 26, 2026 at 8:15am
3
Most recent comment from Sergio:Hi,This is a common situation with the WPML plugin. There are several topics on their forums, for example here: https://wpml.org/forums/topic/my-homepage-is-almost-empty-and-pages-posts-categories-are ...
Sreelakshm
Gallery issueClosed
TheGem(Elementor)
Updated February 6, 2026 at 6:15am
4
Most recent comment from Oliver:Hi, thank you for your reply. There is no pagination in the “classic” style available for galleries; however, you can create multiple galleries and activate filters https://prnt.sc/CZr9-XaOJRrs . ...
Tessa Spijker
the link you followed had expiredClosed
TheGem(Elementor)
Updated January 29, 2026 at 1:23pm
2
Most recent comment from Oliver:Hi Tessa,
Thank you for your request. Kindly check your current server configuration: https://tinekezuiderbaan.nl/wp-admin/site-health.php?tab=debug
Please adjust the following PHP settings https: ...
hossamhany474
Categories problem - Please reply as soon as possibleClosed
TheGem(Elementor)
Updated January 27, 2026 at 12:40pm
3
Most recent comment from Oliver:Hi, as I can see, you are trying to select categories whose names contain a specific word. In the category widget, you see the correct selection of categories with this word in their names; however, i ...
webisforu
Cant find where to change main backgroung imageClosed
TheGem(Elementor)
Updated January 26, 2026 at 8:14am
3
Most recent comment from Oliver:Hi, thank you for your request. Please check the very first section of the title area template or single post template, go to the "Advanced" tab of this section, scroll down to TheGem Options and edit ...
Moussa
edit buttonClosed
TheGem(Elementor)
Updated January 24, 2026 at 2:31pm
3
Most recent comment from Oliver:Hi, thank you for your request. Kindly check the following documentation articles: https://docs.codex-themes.com/article/235-on-click-popup , https://docs.codex-themes.com/article/719-popup-via-dynami ...