Public Tickets
jpgklassen
Updating TheGem from the WordPress dashboardClosed
TheGem (WPBakery)
Updated May 2, 2017 at 8:29am
2
Most recent comment from Oliver:HI!pls. check this video:Sorry, we don't have automatic theme update.
bashdavidson
digital agencyClosed
TheGem (WPBakery)
Updated May 2, 2017 at 8:18am
2
Most recent comment from Oliver:HI!pls. check this video:
Cholla22
Responsive settingsClosed
TheGem (WPBakery)
Updated May 2, 2017 at 8:12am
2
Most recent comment from Oliver:HI!pls. check this video:https://vc.wpbakery.com/video-academy/responsive-column-control-width-offset-param-usage-explained/ all the breakpoints you can see in the:wp-content/themes/thegem/css/thegem ...
nkheria
Problem with CSSClosed
TheGem (WPBakery)
Updated May 2, 2017 at 8:10am
2
Most recent comment from Oliver:HI!Did you make the wp-database migrate after the moving site?https://srd.wordpress.org/plugins/wp-migrate-db/
more3cm
help meClosed
TheGem (WPBakery)
Updated May 2, 2017 at 7:55am
4
Most recent comment from Oliver:HI!
Pls. accept my apologies for delay. I was out of office in few days.There were some problems with our server, it's already fixed.
mailannie
Self Hosted Video SoundClosed
TheGem (WPBakery)
Updated May 2, 2017 at 7:52am
2
Most recent comment from Oliver:HI!In the self-hosted video background audio is disabled. Pls. use youtube video, there will be sound.
Benjamin
Bug In Icons PickerClosed
TheGem (WPBakery)
Updated May 2, 2017 at 7:38am
3
Most recent comment from Oliver:HI!
Accept my apologies for delay. I was out of office in few days.Pls. provide the wp-admin access and what is your screen resolution?
dsquare96
Strange Portfolio filteringClosed
TheGem (WPBakery)
Updated May 2, 2017 at 7:31am
4
Most recent comment from Oliver:HI!Yes. It's ordering in the category.
katana9
toolbar menuClosed
TheGem (WPBakery)
Updated May 2, 2017 at 6:44am
2
Most recent comment from Oliver:HI!Sorry, sub menu can be only in the main menu.
tracy1314
Full Image BackgroundClosed
TheGem (WPBakery)
Updated May 1, 2017 at 10:20pm
2
Most recent comment from tracy1314:Never mind... I finally remembered where I was supposed to do that. I figured it out.
tracy1314
items in a row not lining upClosed
TheGem (WPBakery)
Updated May 1, 2017 at 10:04pm
3
Most recent comment from tracy1314:Thank you that fixed it
mailannie
WoocommerceClosed
TheGem (WPBakery)
Updated April 29, 2017 at 8:37am
4
Most recent comment from Oliver:You are welcome!
Bruno Zanoelo
Client random automaticClosed
TheGem (WPBakery)
Updated April 28, 2017 at 2:38pm
2
Most recent comment from Oliver:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
Paul
About child and main themesClosed
TheGem (WPBakery)
Updated April 28, 2017 at 12:03pm
10
Most recent comment from Oliver:You are welcome!
Dirk Panier
update!! errorClosed
TheGem (WPBakery)
Updated April 28, 2017 at 11:27am
14
Most recent comment from Oliver:> TheGem's styles cannot be customized because file "/home/vanwinkeff/morepastry/wp-content/themes/thegem-child/css/custom.css" cannot be modified. Please check your server's settings. Then click "Sav ...