Public Tickets
joen52
The gem theme elements and products showcase missing
TheGem - Feature Request
Updated 2 hours ago
1
Most recent comment from joen52:I downloaded “All files & documentation” for TheGem, but TheGem Theme Elements / Product Showcase does not appear and the plugin zip is missing. Please provide the exact plugin file name and insta ...
elisa082
Export templates
TheGem(Elementor)
Updated 3 hours ago
1
Most recent comment from elisa082:Hello,
I'm starting to work on a complete redesign of my website and I have to switch from an old WP theme to TheGem. Since it's been online for several years, it will take quite some time ...
joen52
thegem-elements.zip
TheGem - Feature Request
Updated 3 hours ago
1
Most recent comment from joen52:Thegem-elements.zip was not inside the file i download, beside that why there's no product showcase? how to add product showcase in my wordpress?
Wawe_Com
Mobile header icons (Cart / Login / Wishlist) not rendering in WooCommerce – workaround applied, need proper fix
TheGem(Elementor)
Updated 5 hours ago
2
Most recent comment from Oliver:Hi, thank you for your request.
By reviewing the settings of your header template I can see, that the mentioned elements are hidden for the mobile devices. Please check this screenshot:
https://pr ...
Gary
Products Review Stars
TheGem (WPBakery)
Updated 6 hours ago
1
Most recent comment from Gary:Hello, could you please review the attached screenshot and advise me on where I can edit the amount product review stars I have highlighted in red? Thank you.
Zenma
Multilingual site
TheGem - Feature Request
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request.
TheGem is fully compatible with WPML, Polylang, Loco translate plugins, you can check the documentation here https://docs.codex-themes.com/category/576-wpml , https://d ...
cchavardes1012
Security
TheGem (WPBakery)
Updated December 3, 2025 at 2:19pm
2
Most recent comment from Oliver:Hi, thank you for your purchase. This has been already fixed in the previous versions, may I ask you how did you get the older version of TheGem? If you download TheGem from your download section, you ...
mr-website
search images
TheGem(Elementor)
Updated December 2, 2025 at 5:22am
2
Most recent comment from Oliver:Hi, thank you for your request.
You can manage the search results appearance via Theme Options - Archive Pages - Search Results as described in documentation https://docs.codex-themes.com/article/34 ...
krymka
styling
TheGem(Elementor)
Updated November 30, 2025 at 10:53am
4
Most recent comment from Oliver:You are welcome!
judithbeentjes
custom font
TheGem(Elementor)
Updated November 28, 2025 at 5:57am
3
Most recent comment from Oliver:Hi Judith,
Thank you for letting me know!
Tessa Spijker
text isn't showing
TheGem (WPBakery)
Updated November 26, 2025 at 5:34pm
4
Most recent comment from Oliver:Hi Tessa,
"Where can I find the page options for that" - do you mean to disable the footer? If yes, please refer to the following documentation article https://docs.codex-themes.com/article/441-foot ...
mr-website
reorder of portfolio
TheGem(Elementor)
Updated November 25, 2025 at 10:22am
4
Most recent comment from Oliver:Hi,
you can search for the plugins like post order or post types order on the wordpress.org directory and give them a try.
hossamhany474
I need to do login with Phone Number Can i do with TheGem ?
TheGem(Elementor)
Updated November 24, 2025 at 7:05am
2
Most recent comment from Oliver:Hi, thank you for your request. You can check the following article, maybe it could be helpful: https://www.wpbeginner.com/plugins/how-to-add-login-with-phone-number-via-otp-in-wordpress/
szklo
Font Configuration and other things
TheGem(Elementor)
Updated November 24, 2025 at 5:53am
2
Most recent comment from Oliver:Hi, thank you for your request.
You simply need to adjust the body font. Go to Theme Options - Typography - Headings & Body, scroll down to the "Body Font" section and here you can adjust the settin ...
adwebpt
Editing low footer area
TheGem(Elementor)
Updated November 22, 2025 at 5:54am
2
Most recent comment from Oliver:Hi, thank you for your request. I didn't find any attached image, however I suppose you mean the bottom area of the website. Please refer to the following documentation: https://docs.codex-themes ...