Public Tickets
ladigitalekitchen
IMAGE ACCUEIL BLOCK NON CADREE
TheGem(Elementor)
Updated 1 week ago
2
Most recent comment from Sergio:Hi,
You have the Menu Transparency setting enabled for mobile devices. Because of this, the header overlaps the top image.
To fix this, you can either disable this setting or increase the top margin/ ...
ethananthonywood
Update
TheGem(Elementor)
Updated 1 week ago
4
Most recent comment from Sergio:I need to know exactly what is wrong with your website. Is there an error message being displayed? Is some functionality not working? Are the pages rendering incorrectly? Also, which plugins are you u ...
massimo_master
Richiesta di intercettazione del box dedicato alla modifica della mappa geografica personalizzata
TheGem (WPBakery)
Updated 1 week ago
2
Most recent comment from Sergio:Buon pomeriggio.
Vi preghiamo di prendere visione della descrizione dei campi shortcode nell'editor. Troverete informazioni su come creare la vostra mappa personalizzata: https://prnt.sc/6frITtb8 ...
Gergő Győri
TheGem Elements Counter widget – PHP 8.3 compatibility bug
TheGem(Elementor)
Updated 2 weeks ago
3
Most recent comment from Gergő Győri:Thank you!
kessianeves
How can I download the theme already with Elementor?
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request. Please refer to the following documentation articles and video tutorials:
https://docs.codex-themes.com/article/294-downloading-thegem
https://docs.codex-themes.com/a ...
Applicist
Sidebar Assignment on Blogs
TheGem (WPBakery)
Updated May 26, 2026 at 3:00pm
2
Most recent comment from Oliver:Hi, thank you for your request.
Please check the following documentation articles regarding the sidebars and widgets: https://docs.codex-themes.com/category/436-sidebars-widgets , https://docs.codex ...
Kimberley
Wishlist Removal
TheGem (WPBakery)
Updated May 21, 2026 at 8:14am
2
Most recent comment from Oliver:Hi Kimberley,
Thank you for your request. I assume you are using the built‑in header options via Theme Options - Menu & Header, correct? If so, please go to Theme Options - Menu & Header - Layout, s ...
omidilli
FULLSCREEN VERTICAL LOOKBOOK DEMO
TheGem (WPBakery)
Updated April 27, 2026 at 7:17am
6
Most recent comment from Oliver:Hi, you are most welcome!
hossamhany474
I can't translate all pages only visable some pages in my websiteClosed
TheGem(Elementor)
Updated April 9, 2026 at 7:53am
3
Most recent comment from Oliver:Hi,
Thank you for your request. Please go to WPML - Settings and scroll down to Post Types Translation. Please verify if the pages are set to "Translatable". If yes and the other pages are still mis ...
jona7han77
Map Function Not Working on Property PagesClosed
TheGem(Elementor)
Updated April 6, 2026 at 8:30pm
2
Most recent comment from Sergio:Hi,
First of all, you need to enter the Google Map API key in TheGem Theme Options. If that doesn't help, please provide FTP access so we can try to investigate the issue.
trina99
How to Highlight a Specific Menu ItemClosed
TheGem (WPBakery)
Updated April 2, 2026 at 5:48pm
2
Most recent comment from Oliver:Hi, thank you for your request.
You can use the Header Builder https://docs.codex-themes.com/category/183-header-builder to add a "free consultation" button next to your last menu item so it stands o ...
armandodavila
ElementorClosed
TheGem(Elementor)
Updated March 30, 2026 at 6:47am
2
Most recent comment from Oliver:Hi, thank you for your request. Can you please check your Elementor settings and verify that the flexbox container feature is enabled? Thanks.
blenki101
Cant find the demo for AI SolutionsClosed
TheGem(Elementor)
Updated March 7, 2026 at 12:08pm
3
Most recent comment from Oliver:Hi, thank you for letting me know.
Moussa
layout issueClosed
TheGem(Elementor)
Updated March 4, 2026 at 7:08am
2
Most recent comment from Sergio:Hi,
You need to split this section into two sections. Then, remove the top margin from the text boxes in second section.
zuzu02
wpml problemClosed
TheGem(Elementor)
Updated February 26, 2026 at 8:15am
3
Most recent comment from Sergio:Hi,This is a common situation with the WPML plugin. There are several topics on their forums, for example here: https://wpml.org/forums/topic/my-homepage-is-almost-empty-and-pages-posts-categories-are ...