Public Tickets
cchavardes1012
Security
TheGem (WPBakery)
Updated 6 days ago
2
Most recent comment from Oliver:Hi, thank you for your purchase. This has been already fixed in the previous versions, may I ask you how did you get the older version of TheGem? If you download TheGem from your download section, you ...
mr-website
search images
TheGem(Elementor)
Updated 1 week ago
2
Most recent comment from Oliver:Hi, thank you for your request.
You can manage the search results appearance via Theme Options - Archive Pages - Search Results as described in documentation https://docs.codex-themes.com/article/34 ...
krymka
styling
TheGem(Elementor)
Updated 1 week ago
4
Most recent comment from Oliver:You are welcome!
judithbeentjes
custom font
TheGem(Elementor)
Updated 2 weeks ago
3
Most recent comment from Oliver:Hi Judith,
Thank you for letting me know!
Tessa Spijker
text isn't showing
TheGem (WPBakery)
Updated 2 weeks ago
4
Most recent comment from Oliver:Hi Tessa,
"Where can I find the page options for that" - do you mean to disable the footer? If yes, please refer to the following documentation article https://docs.codex-themes.com/article/441-foot ...
mr-website
reorder of portfolio
TheGem(Elementor)
Updated 2 weeks ago
4
Most recent comment from Oliver:Hi,
you can search for the plugins like post order or post types order on the wordpress.org directory and give them a try.
hossamhany474
I need to do login with Phone Number Can i do with TheGem ?
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request. You can check the following article, maybe it could be helpful: https://www.wpbeginner.com/plugins/how-to-add-login-with-phone-number-via-otp-in-wordpress/
szklo
Font Configuration and other things
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request.
You simply need to adjust the body font. Go to Theme Options - Typography - Headings & Body, scroll down to the "Body Font" section and here you can adjust the settin ...
adwebpt
Editing low footer area
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request. I didn't find any attached image, however I suppose you mean the bottom area of the website. Please refer to the following documentation: https://docs.codex-themes ...
valetauris
Add a external font
TheGem(Elementor)
Updated 3 weeks ago
6
Most recent comment from Oliver:Hi Valeria,
You are welcome!
mr-website
single project breadcrumbClosed
TheGem(Elementor)
Updated November 10, 2025 at 8:23am
2
Most recent comment from Michael:Hi,
You can select a page in the Theme Options.
Cristian
Blank Space
TheGem(Elementor)
Updated November 3, 2025 at 5:58am
4
Most recent comment from Oliver:Hi Cristian,
your ticket has been replied to, kindly check. There is some strange server-side 400 bad request error, please contact your hosting company / server administrator and ask them to provid ...
chaturapatx
Question with licence if changing the website's domain name.
Activation Problems in TheGem Theme.
Updated October 16, 2025 at 8:01pm
4
Most recent comment from Oliver:You are most welcome!
nfleming
Portfolio Metro Gallery - click on gallery icon
TheGem (WPBakery)
Updated October 10, 2025 at 5:45am
2
Most recent comment from Oliver:Hi Nicola,
Thank you for your request. If you wish to show the gallery of images belonging to one specific portfolio item, you need to use the "Gallery" appearance format in Page Options of this por ...
Gary Friend
Slider Revolution UpdatesClosed
TheGem (WPBakery)
Updated October 9, 2025 at 1:32pm
6
Most recent comment from Oliver:You are most welcome!