Public Tickets
Wawe_Com
Recurring 500 errors due to outdated TheGem companion plugins (TheGem Blocks & TheGem Theme Elements)
TheGem(Elementor)
Updated 27 minutes ago
1
Most recent comment from Wawe_Com:Hi there,
We’re running TheGem (Elementor) on store.nomonday.mx. We keep getting Internal Server Error (500) whenever the companion plugins are out of sync with the theme:
TheGem Blocks (for Elemen ...
oldgoatstitchco
Shoping cart issues
TheGem(Elementor)
Updated 7 hours ago
1
Most recent comment from oldgoatstitchco:I am having issues with the shopping cart not loading when links are generated and emailed to people. I think it is something to do with the shortcodes the theme installed with the demo. Also wooc ...
Damian
What is the best way to add a newsletter?
TheGem(Elementor)
Updated 4 days ago
6
Most recent comment from Oliver:Hi Damian,
https://oleszko.pl/2025/10/04/jesienna-promocja-max-elektro-2025/ - this link is not working anymore. But basically, you can simply use the "Image" content element to add the graphics and ...
chaturapatx
Question with licence if changing the website's domain name.
Activation Problems in TheGem Theme.
Updated 2 weeks ago
4
Most recent comment from Oliver:You are most welcome!
nfleming
Portfolio Metro Gallery - click on gallery icon
TheGem (WPBakery)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi Nicola,
Thank you for your request. If you wish to show the gallery of images belonging to one specific portfolio item, you need to use the "Gallery" appearance format in Page Options of this por ...
Gary Friend
Slider Revolution Updates
TheGem (WPBakery)
Updated 3 weeks ago
6
Most recent comment from Oliver:You are most welcome!
Peter Dobinson
broken misdirected linksClosed
TheGem (WPBakery)
Updated October 2, 2025 at 6:16am
8
Most recent comment from Michael:You're welcome!
Have a nice day!
bryanmcclure12
Slider RevolutionClosed
TheGem(Elementor)
Updated September 23, 2025 at 6:56am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
Uschi Kaiser
Mega Menu Template - Screen/Mobile
TheGem (WPBakery)
Updated September 18, 2025 at 6:57am
3
Most recent comment from Oliver:Hi, thank you for your request. Kindly check these documentation articles regarding the responsive navigation in case mega menu templates are activated: https://docs.codex-themes.com/article/226-activ ...
Jennifer Weis
Site header on blog posts
TheGem(Elementor)
Updated September 13, 2025 at 7:49am
2
Most recent comment from Oliver:Hi Jennifer,
Thank you for your request. As I see in the Page Options of your blog post, you have disabled the header:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=87629&action=edithttps://prn ...
Nurney Richman
footer fails on bbpress forum pageClosed
TheGem (WPBakery)
Updated September 11, 2025 at 6:32am
4
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
lamaquinadecontenidos
Mobile version of the webClosed
TheGem(Elementor)
Updated September 5, 2025 at 6:21am
4
Most recent comment from Michael:Please contact us if you have any questions!
Have a nice day!
Uschi Kaiser
Position Custom Fields in Product edit modeClosed
TheGem(Elementor)
Updated September 4, 2025 at 2:00pm
2
Most recent comment from Michael:Hi,
Unfortunately, there is no such possibility at the moment.
But we will pass on your request to our developers.
cacheitconsulting
Help with portfolio gridClosed
TheGem (WPBakery)
Updated September 4, 2025 at 8:06am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
Edelweiss Okoro
My license only works on one website.
TheGem(Elementor)
Updated September 4, 2025 at 7:10am
4
Most recent comment from Oliver:Hi, you are welcome.