Public Tickets
ajotta
Favicon not showing on product pages only
TheGem(Elementor)
Updated 10 hours ago
3
Most recent comment from ajotta:Hi team,
Thank you for your support!
I’ve been able to identify the issue — the missing favicon on product pages is being caused by a conflict with the plugin SR Product 360° View. I’ve already ...
dheidt22
Contact Form 7 Redirect after Submission Issue
TheGem(Elementor)
Updated 17 hours ago
2
Most recent comment from Michael:Hi,
Unfortunately, the theme doesn't have such functionality and the theme should not affect the operation of this code. Where exactly did you get this code?
Michael Kuhn
Carousel
TheGem(Elementor)
Updated 20 hours ago
2
Most recent comment from Oliver:Hi Michael,
Thank you for your request. Kindly provide a link to the page with the carousel element you mean, thanks.
llukamatej2004
Carousel products not showing on single product page
TheGem(Elementor)
Updated 2 days ago
2
Most recent comment from Oliver:Hi, as I can see in your screenshot, you have selected to show related products. If the carousel is not displaying any products on the certain product page it can be due to missing related products (f ...
Gary Friend
Enhacing individual product pages
TheGem (WPBakery)
Updated 2 days ago
4
Most recent comment from Oliver:You are welcome!
giuseppedb
Change the color of a word in menu items
TheGem(Elementor)
Updated 3 days ago
4
Most recent comment from Michael:You need to disable this CSS:
rrss40
Image box
TheGem(Elementor)
Updated 1 week ago
2
Most recent comment from Oliver:Hi,
You can control this via the following setting in Elementor: https://prnt.sc/X_AcU5FysWRK
rrss40
Logos adjustment
TheGem(Elementor)
Updated 1 week ago
2
Most recent comment from Oliver:Hi,
you can control this via the following setting in Elementor: https://prnt.sc/VPC3XaHc8R-N
rrss40
Remove about_trashed from permalink
TheGem(Elementor)
Updated 1 week ago
2
Most recent comment from Oliver:Hi, thank you for your request.
I am not quite sure what exactly do you mean by "How can I remove about_trash", can you please provide a screenshot with more explanations? Thanks.
aledelpu
link in text moduleClosed
TheGem(Elementor)
Updated 1 week ago
6
Most recent comment from Michael:You're welcome!
Corina de Castro
Background VideoClosed
TheGem (WPBakery)
Updated 1 week ago
5
Most recent comment from Michael:Scroll this popup to the very bottom.
demitra
Booking plugin
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi,
Thank you for your purchase. You can check the following booking plugin: https://wordpress.org/plugins/wp-booking-system/
weng20119
Does TheGem have child themes?
TheGem(Elementor)
Updated 2 weeks ago
3
Most recent comment from Oliver:Hi, thank you for letting me know.
jonesy2367
Site broke after MigrationClosed
TheGem(Elementor)
Updated 2 weeks ago
13
Most recent comment from Michael:Please contact us if you have any questions!
Have a nice day!
mr-website
license transfer
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request.
You can use TheGem license manager https://codex-themes.com/thegem/license_manager to manage your activations as described in documentation: https://docs.codex-themes ...