Public Tickets
humit_wordpress
Your purchase code is blocked, please contact theme developer
TheGem(Elementor)
Updated 7 hours ago
1
Most recent comment from humit_wordpress:Your purchase code is blocked, please contact theme developer site is humit.net
Bug Barnes
The Gem theme
TheGem (WPBakery)
Updated 11 hours ago
1
Most recent comment from Bug Barnes:Hi there, I"m trying to remove the sticky menu on the mobile site for https://enomoto-dentalclinic.jp/. It"s sticky at the bottom of the site on the mobile version, and needs to be removed. I can"t s ...
juanjo
TheGem License and Elementor Trial Inquiry
TheGem(Elementor)
Updated 13 hours ago
1
Most recent comment from juanjo:I purchased your excellent TheGem theme for the eighth time.
I have always installed the WPBakery version, but now I would like to try the Elementor version.
Would it be possible to test it on localho ...
Applicist
Sidebar Assignment on Blogs
TheGem (WPBakery)
Updated 1 week ago
2
Most recent comment from Oliver:Hi, thank you for your request.
Please check the following documentation articles regarding the sidebars and widgets: https://docs.codex-themes.com/category/436-sidebars-widgets , https://docs.codex ...
Kimberley
Wishlist Removal
TheGem (WPBakery)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi Kimberley,
Thank you for your request. I assume you are using the built‑in header options via Theme Options - Menu & Header, correct? If so, please go to Theme Options - Menu & Header - Layout, s ...
omidilli
FULLSCREEN VERTICAL LOOKBOOK DEMO
TheGem (WPBakery)
Updated April 27, 2026 at 7:17am
6
Most recent comment from Oliver:Hi, you are most welcome!
hossamhany474
I can't translate all pages only visable some pages in my website
TheGem(Elementor)
Updated April 9, 2026 at 7:53am
3
Most recent comment from Oliver:Hi,
Thank you for your request. Please go to WPML - Settings and scroll down to Post Types Translation. Please verify if the pages are set to "Translatable". If yes and the other pages are still mis ...
jona7han77
Map Function Not Working on Property PagesClosed
TheGem(Elementor)
Updated April 6, 2026 at 8:30pm
2
Most recent comment from Sergio:Hi,
First of all, you need to enter the Google Map API key in TheGem Theme Options. If that doesn't help, please provide FTP access so we can try to investigate the issue.
trina99
How to Highlight a Specific Menu ItemClosed
TheGem (WPBakery)
Updated April 2, 2026 at 5:48pm
2
Most recent comment from Oliver:Hi, thank you for your request.
You can use the Header Builder https://docs.codex-themes.com/category/183-header-builder to add a "free consultation" button next to your last menu item so it stands o ...
armandodavila
ElementorClosed
TheGem(Elementor)
Updated March 30, 2026 at 6:47am
2
Most recent comment from Oliver:Hi, thank you for your request. Can you please check your Elementor settings and verify that the flexbox container feature is enabled? Thanks.
blenki101
Cant find the demo for AI SolutionsClosed
TheGem(Elementor)
Updated March 7, 2026 at 12:08pm
3
Most recent comment from Oliver:Hi, thank you for letting me know.
Moussa
layout issueClosed
TheGem(Elementor)
Updated March 4, 2026 at 7:08am
2
Most recent comment from Sergio:Hi,
You need to split this section into two sections. Then, remove the top margin from the text boxes in second section.
zuzu02
wpml problemClosed
TheGem(Elementor)
Updated February 26, 2026 at 8:15am
3
Most recent comment from Sergio:Hi,This is a common situation with the WPML plugin. There are several topics on their forums, for example here: https://wpml.org/forums/topic/my-homepage-is-almost-empty-and-pages-posts-categories-are ...
dgdesign
Page SpeedClosed
TheGem (WPBakery)
Updated February 13, 2026 at 3:12pm
2
Most recent comment from Oliver:Hi, thank you for your request. All of these demos (including the agency and business demos) load very fast, having very good performance scores. Kindly check this documentation regarding the performa ...
Sreelakshm
Gallery issueClosed
TheGem(Elementor)
Updated February 6, 2026 at 6:15am
4
Most recent comment from Oliver:Hi, thank you for your reply. There is no pagination in the “classic” style available for galleries; however, you can create multiple galleries and activate filters https://prnt.sc/CZr9-XaOJRrs . ...