Public Tickets
thecherylf
LOGO is blurred outClosed
TheGem(Elementor)
Updated November 29, 2020 at 11:52am
4
Most recent comment from Oliver:Ok, thank you for letting know
switto
Backend theme customization file loading is slowClosed
TheGem(Elementor)
Updated November 29, 2020 at 11:10am
2
Most recent comment from Oliver:Hi,At first I see SSL issues, use this plugin:https://wordpress.org/plugins/wp-migrate-db/And make data base migration from:http://www.brandbrahma.com/to:https://www.brandbrahma.com/
Fabio Naponiello
Info installationClosed
TheGem(Elementor)
Updated November 29, 2020 at 10:41am
2
Most recent comment from Oliver:Hi,What editor you wish to use Elementor or WP bakery? I think will be better to use Elementor, take a look:https://codexthemes.ticksy.com/article/16234
KarenWindle windle
editing the footerClosed
TheGem(Elementor)
Updated November 27, 2020 at 7:18am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#widgetised-footer-area
eMesr
the theme is not responding for my home pageClosed
TheGem(Elementor)
Updated November 26, 2020 at 12:47pm
2
Most recent comment from Oliver:Hi,pls. provide wp-admin access and add few screenshots to describe the issue in details.
virtuousdistribution
problem installing demoClosed
TheGem(Elementor)
Updated November 25, 2020 at 8:26am
2
Most recent comment from Michael:HI!What demo site are you trying to import?
Kompang
Editing sliders and menu in ElementorClosed
TheGem(Elementor)
Updated November 23, 2020 at 12:36pm
2
Most recent comment from Michael:HI!You can edit the Revolution Slider only in the Slider Revolution settings.
sourcesas
SVG logoClosed
TheGem(Elementor)
Updated November 22, 2020 at 10:53am
4
Most recent comment from Michael:In Elementor, you can use SVG as a background.
freeassociates
Header transparencyClosed
TheGem(Elementor)
Updated November 22, 2020 at 10:29am
4
Most recent comment from Michael:You're welcome!Have a nice day!
mandyschild
Change portfolio slugClosed
TheGem(Elementor)
Updated November 20, 2020 at 6:25am
3
Most recent comment from Oliver:Ok, thank you for letting know
ArsalanRc
Top area searchClosed
TheGem(Elementor)
Updated November 19, 2020 at 9:27am
2
Most recent comment from Oliver:Hi,You need to add it via the code in the template:wp-content/themes/thegem/top_area.phpFor the safety future theme updates copy this file to the child before the editing.
freeassociates
Header heightClosed
TheGem(Elementor)
Updated November 12, 2020 at 2:46pm
6
Most recent comment from Oliver:You're welcome!
Mohan
exceeded the maxClosed
TheGem(Elementor)
Updated November 12, 2020 at 1:15pm
2
Most recent comment from Oliver:Hi,pls. take a look:https://codex-themes.com/thegem/documentation/#license-terms
Marco
lowercase in menuClosed
TheGem(Elementor)
Updated November 10, 2020 at 11:24am
2
Most recent comment from Michael:HI!Please use this setting:
Renee Rodgers
admin password resetClosed
TheGem(Elementor)
Updated November 9, 2020 at 11:09am
2
Most recent comment from Oliver:Hi,
Replied in another ticket.