Public Tickets
SMacleanAnchored
Submenu not showing up
TheGem(Elementor)
Updated 11 hours ago
1
Most recent comment from SMacleanAnchored:Hi there, The submenu items are not appearing when hovered over in the header (under templates builder). Any help would be appreciated! Thank you, Stephanie
awpublicid4d
URGENT: Demanding Refund due to Critical Vulnerability and Commercial Damages. Malware Detected.
TheGem(Elementor)
Updated 13 hours ago
1
Most recent comment from awpublicid4d:Dear CodexThemes Support Team,
My hosting provider, DreamHost, has detected a severe malware infection on my staging site (staging.agencia-web-peru.com), where I am using TheGem theme.
Critical ...
Damian
What is the best way to add a newsletter?
TheGem(Elementor)
Updated 3 days ago
2
Most recent comment from Oliver:Hi,
Thank you for your request. You can use TheGem Blocks to choose between the prebuilt newsletter page sections. You can the insert a selected newsletter with one click. Please refer to this docum ...
bryanmcclure12
Slider RevolutionClosed
TheGem(Elementor)
Updated 2 weeks ago
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
Jennifer Weis
Site header on blog posts
TheGem(Elementor)
Updated September 13, 2025 at 7:49am
2
Most recent comment from Oliver:Hi Jennifer,
Thank you for your request. As I see in the Page Options of your blog post, you have disabled the header:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=87629&action=edithttps://prn ...
lamaquinadecontenidos
Mobile version of the webClosed
TheGem(Elementor)
Updated September 5, 2025 at 6:21am
4
Most recent comment from Michael:Please contact us if you have any questions!
Have a nice day!
Uschi Kaiser
Position Custom Fields in Product edit modeClosed
TheGem(Elementor)
Updated September 4, 2025 at 2:00pm
2
Most recent comment from Michael:Hi,
Unfortunately, there is no such possibility at the moment.
But we will pass on your request to our developers.
Edelweiss Okoro
My license only works on one website.
TheGem(Elementor)
Updated September 4, 2025 at 7:10am
4
Most recent comment from Oliver:Hi, you are welcome.
Jennifer Weis
Header on MobileClosed
TheGem(Elementor)
Updated September 3, 2025 at 7:04am
4
Most recent comment from Michael:Please check the Page Options:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=7&action=edit
buzzlabcomunication
Support Request – Different Home Pages per Device with The Gem + Elementor PRO
TheGem(Elementor)
Updated August 18, 2025 at 5:04pm
6
Most recent comment from Oliver:You are welcome!
Harshitha
Pop Up display
TheGem(Elementor)
Updated August 12, 2025 at 11:53am
4
Most recent comment from Oliver:Hi, if you wish to enable popups only for specific pages or posts, you need to do it in Page Options of the respective page or post. While editing a page in your WordPress backend, scroll down and you ...
Stefano Becheroni
Account and Favorites Icon in Built-in header menuClosed
TheGem(Elementor)
Updated August 11, 2025 at 7:53am
10
Most recent comment from Michael:You're welcome!
Have a nice day!
wilsdesign
GEM + ACF Plugin >>> EVENTS Propagation IssuesClosed
TheGem(Elementor)
Updated August 5, 2025 at 2:49pm
2
Most recent comment from Michael:Hi,
please try to use the Grid Filter element:
https://docs.codex-themes.com/article/654-grid-filter
noriko komatsu
Elementor editor error after updating TheGem BlocksClosed
TheGem(Elementor)
Updated August 3, 2025 at 1:24pm
4
Most recent comment from Oliver:Hi, thank you very much for letting me know.
Sevena
Infinite ScrollClosed
TheGem(Elementor)
Updated August 1, 2025 at 8:38am
9
Most recent comment from Michael:You're welcome!
Have a nice day!