Public Tickets
humit_wordpress
Your purchase code is blocked, please contact theme developer
TheGem(Elementor)
Updated 5 hours ago
1
Most recent comment from humit_wordpress:Your purchase code is blocked, please contact theme developer site is humit.net
juanjo
TheGem License and Elementor Trial Inquiry
TheGem(Elementor)
Updated 11 hours ago
1
Most recent comment from juanjo:I purchased your excellent TheGem theme for the eighth time.
I have always installed the WPBakery version, but now I would like to try the Elementor version.
Would it be possible to test it on localho ...
hossamhany474
I can't translate all pages only visable some pages in my website
TheGem(Elementor)
Updated April 9, 2026 at 7:53am
3
Most recent comment from Oliver:Hi,
Thank you for your request. Please go to WPML - Settings and scroll down to Post Types Translation. Please verify if the pages are set to "Translatable". If yes and the other pages are still mis ...
jona7han77
Map Function Not Working on Property PagesClosed
TheGem(Elementor)
Updated April 6, 2026 at 8:30pm
2
Most recent comment from Sergio:Hi,
First of all, you need to enter the Google Map API key in TheGem Theme Options. If that doesn't help, please provide FTP access so we can try to investigate the issue.
armandodavila
ElementorClosed
TheGem(Elementor)
Updated March 30, 2026 at 6:47am
2
Most recent comment from Oliver:Hi, thank you for your request. Can you please check your Elementor settings and verify that the flexbox container feature is enabled? Thanks.
blenki101
Cant find the demo for AI SolutionsClosed
TheGem(Elementor)
Updated March 7, 2026 at 12:08pm
3
Most recent comment from Oliver:Hi, thank you for letting me know.
Moussa
layout issueClosed
TheGem(Elementor)
Updated March 4, 2026 at 7:08am
2
Most recent comment from Sergio:Hi,
You need to split this section into two sections. Then, remove the top margin from the text boxes in second section.
zuzu02
wpml problemClosed
TheGem(Elementor)
Updated February 26, 2026 at 8:15am
3
Most recent comment from Sergio:Hi,This is a common situation with the WPML plugin. There are several topics on their forums, for example here: https://wpml.org/forums/topic/my-homepage-is-almost-empty-and-pages-posts-categories-are ...
Sreelakshm
Gallery issueClosed
TheGem(Elementor)
Updated February 6, 2026 at 6:15am
4
Most recent comment from Oliver:Hi, thank you for your reply. There is no pagination in the “classic” style available for galleries; however, you can create multiple galleries and activate filters https://prnt.sc/CZr9-XaOJRrs . ...
Tessa Spijker
the link you followed had expiredClosed
TheGem(Elementor)
Updated January 29, 2026 at 1:23pm
2
Most recent comment from Oliver:Hi Tessa,
Thank you for your request. Kindly check your current server configuration: https://tinekezuiderbaan.nl/wp-admin/site-health.php?tab=debug
Please adjust the following PHP settings https: ...
hossamhany474
Categories problem - Please reply as soon as possibleClosed
TheGem(Elementor)
Updated January 27, 2026 at 12:40pm
3
Most recent comment from Oliver:Hi, as I can see, you are trying to select categories whose names contain a specific word. In the category widget, you see the correct selection of categories with this word in their names; however, i ...
webisforu
Cant find where to change main backgroung imageClosed
TheGem(Elementor)
Updated January 26, 2026 at 8:14am
3
Most recent comment from Oliver:Hi, thank you for your request. Please check the very first section of the title area template or single post template, go to the "Advanced" tab of this section, scroll down to TheGem Options and edit ...
Moussa
edit buttonClosed
TheGem(Elementor)
Updated January 24, 2026 at 2:31pm
3
Most recent comment from Oliver:Hi, thank you for your request. Kindly check the following documentation articles: https://docs.codex-themes.com/article/235-on-click-popup , https://docs.codex-themes.com/article/719-popup-via-dynami ...
jona7han77
WPML Issue - Pages and Posts Missing After SetupClosed
TheGem(Elementor)
Updated January 22, 2026 at 7:12am
2
Most recent comment from Oliver:Hi, thank you for your request.
Did you check the following documentation https://docs.codex-themes.com/category/576-wpml ? Can you please describe in more details your installation and setup steps? ...
compumed
Edit default headerClosed
TheGem(Elementor)
Updated January 21, 2026 at 6:45am
4
Most recent comment from Oliver:Hi, thank you for your reply.
Yes, sure, you can use Page Options to specify on which pages which templates should be applied: https://docs.codex-themes.com/article/404-introduction For example, you ...