Public Tickets
valetauris
Add a external font
TheGem(Elementor)
Updated 3 hours ago
1
Most recent comment from valetauris:Hi thereMy clients gave me their own font and they want to use it in their website.The font is a ttf file.How can I add a ttf font file to the theme?Thanks in advance.Kind regards.Valeria.
HekateMoonsprite
Refund
TheGem(Elementor)
Updated 7 hours ago
1
Most recent comment from HekateMoonsprite:I have been working with this theme for MONTHS and absolutely hate it! Every time I update my WordPress or theme, everything goes wonky and I basically have to start over. I HAD everything set up and ...
mr-website
single project breadcrumb
TheGem(Elementor)
Updated 1 week ago
2
Most recent comment from Michael:Hi,
You can select a page in the Theme Options.
Cristian
Blank Space
TheGem(Elementor)
Updated 2 weeks ago
4
Most recent comment from Oliver:Hi Cristian,
your ticket has been replied to, kindly check. There is some strange server-side 400 bad request error, please contact your hosting company / server administrator and ask them to provid ...
Sh4rly
Activation of the theme
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi, kindly use TheGem license manager at https://codex-themes.com/thegem/license_manager as described in our documentation https://docs.codex-themes.com/article/295-license-terms to manage your licens ...
bryanmcclure12
Slider RevolutionClosed
TheGem(Elementor)
Updated September 23, 2025 at 6:56am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
Jennifer Weis
Site header on blog postsClosed
TheGem(Elementor)
Updated September 13, 2025 at 7:49am
2
Most recent comment from Oliver:Hi Jennifer,
Thank you for your request. As I see in the Page Options of your blog post, you have disabled the header:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=87629&action=edithttps://prn ...
lamaquinadecontenidos
Mobile version of the webClosed
TheGem(Elementor)
Updated September 5, 2025 at 6:21am
4
Most recent comment from Michael:Please contact us if you have any questions!
Have a nice day!
Uschi Kaiser
Position Custom Fields in Product edit modeClosed
TheGem(Elementor)
Updated September 4, 2025 at 2:00pm
2
Most recent comment from Michael:Hi,
Unfortunately, there is no such possibility at the moment.
But we will pass on your request to our developers.
Edelweiss Okoro
My license only works on one website.Closed
TheGem(Elementor)
Updated September 4, 2025 at 7:10am
4
Most recent comment from Oliver:Hi, you are welcome.
Jennifer Weis
Header on MobileClosed
TheGem(Elementor)
Updated September 3, 2025 at 7:04am
4
Most recent comment from Michael:Please check the Page Options:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=7&action=edit
buzzlabcomunication
Support Request – Different Home Pages per Device with The Gem + Elementor PROClosed
TheGem(Elementor)
Updated August 18, 2025 at 5:04pm
6
Most recent comment from Oliver:You are welcome!
Harshitha
Pop Up displayClosed
TheGem(Elementor)
Updated August 12, 2025 at 11:53am
4
Most recent comment from Oliver:Hi, if you wish to enable popups only for specific pages or posts, you need to do it in Page Options of the respective page or post. While editing a page in your WordPress backend, scroll down and you ...
Stefano Becheroni
Account and Favorites Icon in Built-in header menuClosed
TheGem(Elementor)
Updated August 11, 2025 at 7:53am
10
Most recent comment from Michael:You're welcome!
Have a nice day!
wilsdesign
GEM + ACF Plugin >>> EVENTS Propagation IssuesClosed
TheGem(Elementor)
Updated August 5, 2025 at 2:49pm
2
Most recent comment from Michael:Hi,
please try to use the Grid Filter element:
https://docs.codex-themes.com/article/654-grid-filter