Public Tickets
arozamena
TheGem Elementor Child
TheGem(Elementor)
Updated 21 hours ago
3
Most recent comment from arozamena:Gracias Oliver, esperaré a la próxima actualización, sin problema. Al hilo de este tema, mi interés real para seguir con TheGem fue la plantilla shop-tools (https://codex-themes.com/thegem/sites/s ...
bryanmcclure12
Slider Revolution
TheGem(Elementor)
Updated 3 days ago
7
Most recent comment from Michael:You're welcome!
Have a nice day!
dheidt22
reactivate Elementor
TheGem(Elementor)
Updated 1 week ago
2
Most recent comment from Michael:Hi,
please check your site now.
Irina
nimated heading disappears after saving the page
TheGem(Elementor)
Updated 1 week ago
2
Most recent comment from Oliver:Hi Irina,
replied in your other ticket.
ValiaSeme
Title Template does not work on Categories
TheGem(Elementor)
Updated 2 weeks ago
5
Most recent comment from Oliver:Hi,
please check this documentation article: https://docs.codex-themes.com/article/280-one-click-optimization
Sumweb
main theme color
TheGem(Elementor)
Updated 2 weeks ago
14
Most recent comment from Michael:You can find it here:
https://www.clickutilities.eu/wp-admin/post.php?post=2517&action=elementor
buzzlabcomunication
Headers
TheGem(Elementor)
Updated 3 weeks ago
4
Most recent comment from Michael:You just need to go to the Elementor editor on the page select the element you want and change the tag in the element settings to the one you want.
vyseroy
LayerSlider Plugin Out Of Date
TheGem(Elementor)
Updated 3 weeks ago
4
Most recent comment from Oliver:You are welcome!
bryanmcclure12
Altering a plugin in a child theme
TheGem(Elementor)
Updated 3 weeks ago
4
Most recent comment from Michael:Unfortunately this file can only be located in the plugin, every time you update it you will need to update it manually.
wilsdesign
Frame Spacing FrustrationClosed
TheGem(Elementor)
Updated 3 weeks ago
8
Most recent comment from Michael:Please use this setting:
EURLJulienLayral
Portfolio gridClosed
TheGem(Elementor)
Updated March 18, 2025 at 6:43am
12
Most recent comment from Michael:You're welcome!
Please contact us if you have any questions!
Have a nice day!
romburak
Headings structureClosed
TheGem(Elementor)
Updated March 15, 2025 at 3:52pm
2
Most recent comment from Michael:Hi, I'm sorry, I'm not sure what do you mean. Could you please provide a bit more details?
Rowan
About the occasional page being moved to the recycle binClosed
TheGem(Elementor)
Updated March 12, 2025 at 9:44am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
Bastenhof
Elementor unabled on 1 pageClosed
TheGem(Elementor)
Updated March 10, 2025 at 7:23am
2
Most recent comment from Michael:Hi,
you need to disable this setting:
tzvetinkmetski
Percentage badgeClosed
TheGem(Elementor)
Updated March 5, 2025 at 2:07pm
2
Most recent comment from Michael:Hi,
Unfortunately no way, this functionality, as far as I know, is part of Woocommerce plugin.