Public Tickets
hunt250994
The the Theme Got HACKEDClosed
TheGem (WPBakery)
Updated March 2, 2017 at 3:14pm
4
Most recent comment from Oliver:Sorry, we don't provide free support with hacked issue.pls. check this article:https://codex.wordpress.org/FAQ_My_site_was_hacked
kpuknet
Revolution Slider Import ErrorClosed
TheGem (WPBakery)
Updated March 2, 2017 at 2:38pm
4
Most recent comment from Oliver:HI!Sorry, I can't say you anything without access, can you set site to any test host?
sonm
Оптимизация сайтаClosed
TheGem (WPBakery)
Updated March 2, 2017 at 1:55pm
2
Most recent comment from Sergio:Добрый день ,мы рекомендуем использовать W3-total cache plugin, он включает кэш браузера кэш страниц, минифицирует ...
outlawzz
SEOClosed
TheGem (WPBakery)
Updated March 2, 2017 at 1:22pm
2
Most recent comment from Oliver:HI!Sorry, we don't provide support with seo optimization.
outlawzz
fontsClosed
TheGem (WPBakery)
Updated March 2, 2017 at 1:09pm
5
Most recent comment from Oliver:HI!pls. resave theme options.
Damian
Thems- hotel 1 sliderClosed
TheGem (WPBakery)
Updated March 2, 2017 at 12:28pm
4
Most recent comment from Sergio:HI,1) This element of the portfolio slider, you can add it using the shortcode (screen 146, 147)2) This element on your page (screen 148) , you just need to add your pictures
Mike Lin
updated thegem plugin broke my siteClosed
TheGem (WPBakery)
Updated March 2, 2017 at 10:46am
8
Most recent comment from Oliver:HI!
In the last theme version you can change favicon in Appearance -> Customize -> Site Identity -> Site Icon.
Felipe
White logo and menuClosed
Scalia
Updated March 2, 2017 at 3:26am
5
Most recent comment from Felipe:Problems solved, thanks. :)
bylyth
Slow loading timeClosed
TheGem (WPBakery)
Updated March 1, 2017 at 8:15pm
7
Most recent comment from bylyth:Hi.Ok, thanks, i Will take a look at it.RegardsOle
cojack Samuel
FaviconClosed
TheGem (WPBakery)
Updated March 1, 2017 at 7:22pm
3
Most recent comment from cojack Samuel:Thank you !!
lines2
customize coustomer areaClosed
TheGem (WPBakery)
Updated March 1, 2017 at 5:02pm
8
Most recent comment from Sergio:HI,sorry , it is WooCommerce interface pls. read WooCommerce documentation
sroheed
QuickfinderClosed
TheGem (WPBakery)
Updated March 1, 2017 at 2:20pm
4
Most recent comment from Oliver:It's not possible to remove link for the QF and save the on-hover function without a lot of code changes. You can remove hand on hover item with next css:
.quickfinder-item-info-wrapper a {
cu ...
cojack Samuel
Menu / Redirect item childClosed
TheGem (WPBakery)
Updated March 1, 2017 at 1:04pm
8
Most recent comment from Oliver:Feel free to contact us if you need help.
Thomas
PreloaderClosed
TheGem (WPBakery)
Updated March 1, 2017 at 12:45pm
2
Most recent comment from Oliver:HI!You need to edit:/wp-content/themes/thegem/css/thegem-preloader.css
simonx2k
QuickfinderClosed
TheGem (WPBakery)
Updated March 1, 2017 at 12:03pm
7
Most recent comment from simonx2k:I had to comment this line too (224)$quickfinder_item_data['description'] = implode("n", array_map('sanitize_text_field', explode("n", $quickfinder_item_data['description'])));otherwise, it would rem ...