Public Tickets
darrenbyron
Error after Gem updateClosed
TheGem (WPBakery)
Updated December 19, 2016 at 5:46pm
4
Most recent comment from Oliver:You are welcome if you need help!
Christoffer Larsen
Visual ComposersClosed
TheGem (WPBakery)
Updated December 19, 2016 at 1:42pm
3
Most recent comment from Christoffer Larsen:It seems to be resolved now.
Lycia
Trouble after updateClosed
TheGem (WPBakery)
Updated December 19, 2016 at 12:55pm
2
Most recent comment from Oliver:HI!
You need at first update gem elements plugin. (We upload new version 2 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements ...
Nick
FATAL ERROR when updating plugin. Cannot access my WP dashboard at all!Closed
TheGem (WPBakery)
Updated December 19, 2016 at 12:53pm
2
Most recent comment from Oliver:HI!
You need at first update gem elements plugin. (We upload new version 2 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements ...
eddpfn
Shadow under slider and white spaceClosed
TheGem (WPBakery)
Updated December 19, 2016 at 12:52pm
2
Most recent comment from Oliver:HI!
1. Can you add some screenshots?
2. The most simply way is to use css for it:
.vc_row {
margin-bottom: 0 !Important;
}
tingecreative
Creating pages with both main and sub menuClosed
TheGem (WPBakery)
Updated December 19, 2016 at 12:44pm
2
Most recent comment from Oliver:HI!You can use widgets "custom menu" or "submenu"And pls. check:http://codex-themes.com/thegem/documentation/#defining-default-sidebars
Roberto
TheGem elements plugin cannot be activatedClosed
TheGem (WPBakery)
Updated December 19, 2016 at 12:07pm
2
Most recent comment from Oliver:HI!
You need at first update gem elements plugin. (We upload new version 3 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements ...
ivanmarketing
Fonts doesn´t worckClosed
TheGem (WPBakery)
Updated December 16, 2016 at 9:44pm
6
Most recent comment from Jennifer:Adrian --I had to clear the cache in W3 itself. In the process of migrating my site, I ended up getting rid of it because it was causing issues. Looking for a better option currently (although I kno ...
Ashish dhama
MenuClosed
TheGem (WPBakery)
Updated December 16, 2016 at 6:48pm
4
Most recent comment from Oliver:Okcss:
header#site-header {
display: none;
}
Jc
#primary-menuClosed
Scalia
Updated December 16, 2016 at 6:21pm
5
Most recent comment from Jc:Ah, i see. additionally i had to clear browser cache to see the applied changes. Thanks for the help Gregor. You can mark this one as closed
Nhiokh
How do you change the "Read More" textClosed
TheGem (WPBakery)
Updated December 16, 2016 at 2:38pm
6
Most recent comment from Oliver:You are welcome if you need help!
willdurkin
responsive design functionalityClosed
TheGem (WPBakery)
Updated December 16, 2016 at 11:40am
2
Most recent comment from Oliver:HI!Did you add any changes in the style.css(or you can use next css)
@media (max-width: 600px) {
#primary-navigation .menu-toggle {
display: inline-block !important;
}
}
Natethenomad
Headings not responsiveClosed
TheGem (WPBakery)
Updated December 15, 2016 at 11:20pm
3
Most recent comment from Natethenomad:Awesome, thank you very much!
Kim
problems with TheGem Theme Elements pluginClosed
TheGem (WPBakery)
Updated December 15, 2016 at 5:05pm
8
Most recent comment from Oliver:Thank you!
It would be great if you could rate us on ThemeForest.
Just go to your downloads on ThemeForest ( https://themeforest.net/downloads ), find TheGem and then you can rate it here
...
greatgreens
removing sound for vimeo header backgroundClosed
Scalia
Updated December 15, 2016 at 11:53am
2
Most recent comment from Oliver:HI!Sorry, at this monument it's not possible.pls. use self hosted video.In feature updates we'll add functionality for mute bg video.