Public Tickets
hamidkashef
TheGem server problemClosed
TheGem (WPBakery)
Updated October 28, 2016 at 12:00pm
4
Most recent comment from Oliver:Patrick, Pls. share the wp-admin access in the new private ticket, we'll check it asap.
castco
Logo in HeaderClosed
TheGem (WPBakery)
Updated October 28, 2016 at 11:12am
2
Most recent comment from Oliver:HI!pls. Add menu or add small logo. and check setting " Disable Fixed Header" it must be unchecked.
Jimmy
Weight WebClosed
TheGem (WPBakery)
Updated October 28, 2016 at 11:07am
2
Most recent comment from Oliver:HI!
After full import gem weight about 1500 MB (It's media base)
There theme weight 10 MB.
direggio
search icon in menuClosed
TheGem (WPBakery)
Updated October 28, 2016 at 11:06am
2
Most recent comment from Oliver:HI!
pls. use following css:
li.menu-item.menu-item-search {
display: none !important;
}
BDS
hamburger menuClosed
TheGem (WPBakery)
Updated October 27, 2016 at 2:55pm
4
Most recent comment from Oliver:The most simply way is to add it after menu in the haeder.php/wp-content/themes/thegem/header.phpor check functions.php line 1877
Kate
How do I disable Nivo Slider on Mobile devices? Closed
Scalia
Updated October 27, 2016 at 12:05pm
2
Most recent comment from Oliver:HI!
pls. use following css:
@media (max-width: 768px) {
.sc-nivoslider.nivoSlider {
display: none;
}
}
Anthony Izzo
Disabling breadcrumbs on blog articlesClosed
TheGem (WPBakery)
Updated October 27, 2016 at 10:35am
2
Most recent comment from Oliver:HI!
pls. use following css:
.single-post .page-title-block .breadcrumbs {
display: none;
}
ideiasemrede
Hide WP informationClosed
TheGem (WPBakery)
Updated October 26, 2016 at 7:04pm
2
Most recent comment from Oliver:HI!Sorry, we don't tested our theme with this plugin and we don't provide support with third-party plugins. Pls. be so kind to understand that we can't check tons of plugins and it's updates on compat ...
BDS
order tracking formClosed
TheGem (WPBakery)
Updated October 26, 2016 at 12:15pm
9
Most recent comment from [deleted]:Woocommerce template "order/form-tracking.php" isn't include to TheGem theme but you can take it from woocommerce plugin templates directory and include it in child theme to "woocommerce/order" fold ...
evofuse
Blog Categories / Archives TemplatesClosed
TheGem (WPBakery)
Updated October 26, 2016 at 11:36am
4
Most recent comment from Oliver:You are welcome!
yonahvanandel
Fatal errorClosed
TheGem (WPBakery)
Updated October 25, 2016 at 2:30pm
4
Most recent comment from Oliver:Thx! You are welcome!
Gilson
Padding & Margin issueClosed
Scalia
Updated October 25, 2016 at 12:44pm
2
Most recent comment from Oliver:HI!
pls. use following css:
.block-content {
padding-top: 0 !important;
}
.sc-map-with-text {
margin-bottom: 0 !important;
}
ideiasemrede
Backup Plugin IndicationClosed
TheGem (WPBakery)
Updated October 25, 2016 at 2:04am
3
Most recent comment from ideiasemrede:Thx.
Gilson
Portfolio and homepage sliderClosed
Scalia
Updated October 24, 2016 at 4:11pm
4
Most recent comment from Oliver:Sorry, I mixed up tickets.At this moment we don't have video tutorials for scalia theme, we will create it in the future. We have very detailed documentation for scalia theme, (pls. check attach ...
BDS
Cart pageClosed
TheGem (WPBakery)
Updated October 24, 2016 at 3:58pm
7
Most recent comment from BDS:thanks its working