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Public Tickets

photman52 Hamburger menuClosed   TheGem (WPBakery)   Updated April 2, 2019 at 1:30pm   2 Most recent comment from Oliver:Hi,Without the code changes - no, you need to edit template:/wp-content/themes/thegem/header.phpFor the safety feature updates copy this file to the child theme before the editing. mwalgren Changing Block-ContentClosed   TheGem (WPBakery)   Updated April 2, 2019 at 9:26am   2 Most recent comment from Michael:HI! pls. use following css: .block-content {     padding-top:50px !important; }   getonipartners Missing DemoClosed   TheGem (WPBakery)   Updated April 2, 2019 at 7:57am   2 Most recent comment from Michael:HI! You can import these pages as follow: rsilvaporto Issues with website using The Gem Theme, site is downClosed   TheGem (WPBakery)   Updated April 1, 2019 at 8:49am   2 Most recent comment from Oliver:Hi, Replied in another ticket. MemeV2 "Rate My Post" PluginClosed   TheGem (WPBakery)   Updated March 30, 2019 at 7:40am   4 Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/content-page.phpline 85 robertstojkov Product thumbnail imageClosed   TheGem (WPBakery)   Updated March 30, 2019 at 7:21am   2 Most recent comment from Oliver:HI,pls. provide the wp-admin and FTP access. direggio Changing box around menu selectionClosed   TheGem (WPBakery)   Updated March 29, 2019 at 10:47am   7 Most recent comment from goodipt:Sent on a PRIVATE TICKET #1953875 Hulk Chen WPBakery isn't compatibleClosed   TheGem (WPBakery)   Updated March 29, 2019 at 10:11am   6 Most recent comment from Oliver:Replied in another ticket. Perret Cryptocurrency & ICO LandingClosed   TheGem (WPBakery)   Updated March 29, 2019 at 8:09am   2 Most recent comment from Oliver:Hi,Sorry for delay, for some reason your ticket wasn't marked as Needs Response, seems like some concoction problems during the ticket submitting. pls. take a look:  shettyvamshi I am unable to import the pagesClosed   TheGem (WPBakery)   Updated March 29, 2019 at 6:55am   2 Most recent comment from Oliver:Hi, According the Envato rules you can have only 1 live install on the license.  We allow to have the 1 development copy on the dev sub domain,  so the URL should be dev.sitename.com , also you can ... creoadmin URGENT Undefined Errors after theme updateClosed   TheGem (WPBakery)   Updated March 29, 2019 at 6:27am   6 Most recent comment from Oliver:Hi,The problem that you updated theme and didn't updated gem elements plugin. Just update the plugin and everything will be ok.  thomasverdi Portfolio mobile displayClosed   TheGem (WPBakery)   Updated March 28, 2019 at 9:30am   14 Most recent comment from Michael:Welcome! dmac Header Logo and MenuClosed   TheGem (WPBakery)   Updated March 28, 2019 at 7:21am   13 Most recent comment from Oliver:pls. read this: qqq121 failed to download templateClosed   TheGem (WPBakery)   Updated March 27, 2019 at 7:34am   2 Most recent comment from Oliver:Hi,By downloading the WP Bakery own templates, you are trying to access their premium content (it is not our content), which is available only in a standalone license version of WP Bakery plugin. We h ... pdeedata I cant save changes i make on the templateClosed   TheGem (WPBakery)   Updated March 27, 2019 at 7:33am   2 Most recent comment from Oliver:Hi,at first pls. check your php settings:Recommended PHP Settings