Public Tickets
JAMSHEER PALAKKUZHIYIL
germ theme upload to live siteClosed
TheGem (WPBakery)
Updated April 8, 2019 at 8:02am
2
Most recent comment from Michael:HI!You can import only the page you need as follows.
PersisDesign
FAQ moduleClosed
TheGem (WPBakery)
Updated April 6, 2019 at 7:31am
2
Most recent comment from Oliver:HI!
1. pls. use following css:
body .vc_toggle_size_md.vc_toggle_default .vc_toggle_content,
body .vc_toggle_size_md.vc_toggle_default .vc_toggle_title {
background-color: transparent;
borde ...
Eric Leisenring
Terms and Conditions woo conflictClosed
TheGem (WPBakery)
Updated April 6, 2019 at 7:28am
2
Most recent comment from Oliver:Hi,Sorry, we don't provide support with the third-party plugins, pls. be so kind to understand that we can't to check on compatibility with the themes tons of the plugins and it's updat ...
johnhalldesign
Portfolio ItemsClosed
TheGem (WPBakery)
Updated April 5, 2019 at 1:02pm
4
Most recent comment from Oliver:Welcome!
dmac
Mobile Speed and AMP PluginsClosed
TheGem (WPBakery)
Updated April 5, 2019 at 8:55am
4
Most recent comment from Oliver:Hi,You need to update theme to the last version:Updating Theme and Plugins (Theme version 3.4 and older)Updating Theme and Plugins (Theme version 3.5 and newer)
staf join
Purchase code activation failedClosed
TheGem (WPBakery)
Updated April 4, 2019 at 2:07pm
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
Mrob0t
PluginsClosed
TheGem (WPBakery)
Updated April 4, 2019 at 10:48am
2
Most recent comment from Oliver:Hi,pls. take a look:
Laura
About .vc_separatorClosed
TheGem (WPBakery)
Updated April 3, 2019 at 8:26am
4
Most recent comment from Oliver:Welcome!
Eko
customize new portfolio itemClosed
TheGem (WPBakery)
Updated April 3, 2019 at 7:34am
2
Most recent comment from Oliver:Hi,You can disable default header in the portfolio item settings.
Laura
Disable Shrink effect on Header Style 3Closed
TheGem (WPBakery)
Updated April 2, 2019 at 2:48pm
12
Most recent comment from Oliver:Welcome!
photman52
Hamburger menuClosed
TheGem (WPBakery)
Updated April 2, 2019 at 1:30pm
2
Most recent comment from Oliver:Hi,Without the code changes - no, you need to edit template:/wp-content/themes/thegem/header.phpFor the safety feature updates copy this file to the child theme before the editing.
mwalgren
Changing Block-ContentClosed
TheGem (WPBakery)
Updated April 2, 2019 at 9:26am
2
Most recent comment from Michael:HI!
pls. use following css:
.block-content {
padding-top:50px !important;
}
getonipartners
Missing DemoClosed
TheGem (WPBakery)
Updated April 2, 2019 at 7:57am
2
Most recent comment from Michael:HI!
You can import these pages as follow:
rsilvaporto
Issues with website using The Gem Theme, site is downClosed
TheGem (WPBakery)
Updated April 1, 2019 at 8:49am
2
Most recent comment from Oliver:Hi, Replied in another ticket.
MemeV2
"Rate My Post" PluginClosed
TheGem (WPBakery)
Updated March 30, 2019 at 7:40am
4
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/content-page.phpline 85