Public Tickets
dmac
Mobile Speed and AMP PluginsClosed
TheGem (WPBakery)
Updated April 5, 2019 at 8:55am
4
Most recent comment from Oliver:Hi,You need to update theme to the last version:Updating Theme and Plugins (Theme version 3.4 and older)Updating Theme and Plugins (Theme version 3.5 and newer)
staf join
Purchase code activation failedClosed
TheGem (WPBakery)
Updated April 4, 2019 at 2:07pm
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
Mrob0t
PluginsClosed
TheGem (WPBakery)
Updated April 4, 2019 at 10:48am
2
Most recent comment from Oliver:Hi,pls. take a look:
Laura
About .vc_separatorClosed
TheGem (WPBakery)
Updated April 3, 2019 at 8:26am
4
Most recent comment from Oliver:Welcome!
Eko
customize new portfolio itemClosed
TheGem (WPBakery)
Updated April 3, 2019 at 7:34am
2
Most recent comment from Oliver:Hi,You can disable default header in the portfolio item settings.
Laura
Disable Shrink effect on Header Style 3Closed
TheGem (WPBakery)
Updated April 2, 2019 at 2:48pm
12
Most recent comment from Oliver:Welcome!
photman52
Hamburger menuClosed
TheGem (WPBakery)
Updated April 2, 2019 at 1:30pm
2
Most recent comment from Oliver:Hi,Without the code changes - no, you need to edit template:/wp-content/themes/thegem/header.phpFor the safety feature updates copy this file to the child theme before the editing.
mwalgren
Changing Block-ContentClosed
TheGem (WPBakery)
Updated April 2, 2019 at 9:26am
2
Most recent comment from Michael:HI!
pls. use following css:
.block-content {
padding-top:50px !important;
}
getonipartners
Missing DemoClosed
TheGem (WPBakery)
Updated April 2, 2019 at 7:57am
2
Most recent comment from Michael:HI!
You can import these pages as follow:
rsilvaporto
Issues with website using The Gem Theme, site is downClosed
TheGem (WPBakery)
Updated April 1, 2019 at 8:49am
2
Most recent comment from Oliver:Hi, Replied in another ticket.
MemeV2
"Rate My Post" PluginClosed
TheGem (WPBakery)
Updated March 30, 2019 at 7:40am
4
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/content-page.phpline 85
robertstojkov
Product thumbnail imageClosed
TheGem (WPBakery)
Updated March 30, 2019 at 7:21am
2
Most recent comment from Oliver:HI,pls. provide the wp-admin and FTP access.
direggio
Changing box around menu selectionClosed
TheGem (WPBakery)
Updated March 29, 2019 at 10:47am
7
Most recent comment from goodipt:Sent on a PRIVATE TICKET #1953875
Hulk Chen
WPBakery isn't compatibleClosed
TheGem (WPBakery)
Updated March 29, 2019 at 10:11am
6
Most recent comment from Oliver:Replied in another ticket.
Perret
Cryptocurrency & ICO LandingClosed
TheGem (WPBakery)
Updated March 29, 2019 at 8:09am
2
Most recent comment from Oliver:Hi,Sorry for delay, for some reason your ticket wasn't marked as Needs Response, seems like some concoction problems during the ticket submitting. pls. take a look: