Public Tickets
Gary Friend
Enhacing individual product pages
TheGem (WPBakery)
Updated 2 days ago
4
Most recent comment from Oliver:You are welcome!
Corina de Castro
Background VideoClosed
TheGem (WPBakery)
Updated 2 weeks ago
5
Most recent comment from Michael:Scroll this popup to the very bottom.
thriveology
checkout not working
TheGem (WPBakery)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi,
Thank you for your request. As I can see you are using a child theme with many customizations. This customized child theme (the code inside it) is causing the problem. Kindly recheck your custom ...
sebilesaclioglu
Sosyal aglarda paylaşma
TheGem (WPBakery)
Updated 3 weeks ago
2
Most recent comment from Oliver:Merhaba, sosyal paylaşım butonlarındaki bağlantıları değiştirmek mi istiyorsunuz? Evet ise, paylaşım bağlantısı değiştirilemez çünkü bu sosyal profile giden bir bağlantı değil, me ...
Sonal Theresa
Reduce Counter Number Animation SpeedClosed
TheGem (WPBakery)
Updated May 26, 2025 at 7:53am
6
Most recent comment from Michael:You can find this file here:
/wp-admin/thegem-elements/inc/templates/elements/countdown/js/countdown.js
Sonal Theresa
Need to Blend First Section of Contact Page with HeaderClosed
TheGem (WPBakery)
Updated May 23, 2025 at 8:31am
2
Most recent comment from Michael:HI,
Please provide the wp-admin access. We will try to help you.
thriveology
Not able to access Wpbakery licence tabClosed
TheGem (WPBakery)
Updated May 20, 2025 at 2:23pm
2
Most recent comment from Michael:Hi,
Please temporarily activate the default theme and disable Thegem Elements plugin.
After that you will be able to enter the purchase code.
internetisimo
Yoga Studio
TheGem (WPBakery)
Updated May 12, 2025 at 5:24pm
2
Most recent comment from Oliver:Hi,
Thank you for your request. This particular demo is available for TheGem Elementor theme version and is at the moment in preparation for TheGem WPBakery. If you don't mind switching to TheGem ...
nikosdelidakis2
headerClosed
TheGem (WPBakery)
Updated May 7, 2025 at 7:32am
28
Most recent comment from Michael:Set the divider to the right height depending on the content.
Nurney Richman
WPBakery Page BuilderClosed
TheGem (WPBakery)
Updated May 4, 2025 at 6:17am
3
Most recent comment from Oliver:Hi, thank you for letting me know.
Thomas Stäblein
Icons can't be selectedClosed
TheGem (WPBakery)
Updated April 16, 2025 at 1:57pm
10
Most recent comment from Michael:I saved the code without any problems.Clear your site and browser cache.
Tessa Spijker
Truncate Description (Lines)Closed
TheGem (WPBakery)
Updated April 15, 2025 at 11:20am
6
Most recent comment from Oliver:You are welcome!
Matthew Griffin
Menu colours etcClosed
TheGem (WPBakery)
Updated April 11, 2025 at 2:49pm
2
Most recent comment from Michael:Hi,
This issue is already discussed in this ticket:
https://codexthemes.ticksy.com/ticket/3945828
Tessa Spijker
The digital onpagerClosed
TheGem (WPBakery)
Updated April 10, 2025 at 12:04pm
4
Most recent comment from Oliver:Hi Tessa,
You are welcome!
Matthew Griffin
image formating quClosed
TheGem (WPBakery)
Updated April 9, 2025 at 10:53am
2
Most recent comment from Michael:Hi,
Adjust the height of the title.