Public Tickets
Dimitris Belegris
Ajax Search on Custom Menu
TheGem (WPBakery)
Updated 1 week ago
6
Most recent comment from Oliver:Hi, thank you for your reply. You can implement the customizations in the functions.php file of the child theme, look for the function " thegem_ajax_search", inside this function you will find thegem_ ...
Markus
Carousel for regular WP content
TheGem (WPBakery)
Updated 1 week ago
4
Most recent comment from Oliver:Hi Markus,
Thank you for your reply. Can you please share some example link of how exactly should it look like on the frontend? You could use the “Pageable Container” element if you want to brea ...
Gary
Products Review Stars
TheGem (WPBakery)
Updated January 2, 2026 at 4:25pm
6
Most recent comment from Oliver:Hi Gary, you are most welcome!
cchavardes1012
SecurityClosed
TheGem (WPBakery)
Updated December 3, 2025 at 2:19pm
2
Most recent comment from Oliver:Hi, thank you for your purchase. This has been already fixed in the previous versions, may I ask you how did you get the older version of TheGem? If you download TheGem from your download section, you ...
Tessa Spijker
text isn't showingClosed
TheGem (WPBakery)
Updated November 26, 2025 at 5:34pm
4
Most recent comment from Oliver:Hi Tessa,
"Where can I find the page options for that" - do you mean to disable the footer? If yes, please refer to the following documentation article https://docs.codex-themes.com/article/441-foot ...
nfleming
Portfolio Metro Gallery - click on gallery iconClosed
TheGem (WPBakery)
Updated October 10, 2025 at 5:45am
2
Most recent comment from Oliver:Hi Nicola,
Thank you for your request. If you wish to show the gallery of images belonging to one specific portfolio item, you need to use the "Gallery" appearance format in Page Options of this por ...
Gary Friend
Slider Revolution UpdatesClosed
TheGem (WPBakery)
Updated October 9, 2025 at 1:32pm
6
Most recent comment from Oliver:You are most welcome!
Peter Dobinson
broken misdirected linksClosed
TheGem (WPBakery)
Updated October 2, 2025 at 6:16am
8
Most recent comment from Michael:You're welcome!
Have a nice day!
Uschi Kaiser
Mega Menu Template - Screen/MobileClosed
TheGem (WPBakery)
Updated September 18, 2025 at 6:57am
3
Most recent comment from Oliver:Hi, thank you for your request. Kindly check these documentation articles regarding the responsive navigation in case mega menu templates are activated: https://docs.codex-themes.com/article/226-activ ...
Nurney Richman
footer fails on bbpress forum pageClosed
TheGem (WPBakery)
Updated September 11, 2025 at 6:32am
4
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
cacheitconsulting
Help with portfolio gridClosed
TheGem (WPBakery)
Updated September 4, 2025 at 8:06am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
brandchemist
Weird bar across Hompage footerClosed
TheGem (WPBakery)
Updated August 7, 2025 at 6:24am
2
Most recent comment from Michael:Hi,
just remove this section:
https://j7l.cfc.myftpupload.com/wp-admin/post.php?post=614&action=elementor
liliaf
Multiple Pop-ups per pageClosed
TheGem (WPBakery)
Updated July 30, 2025 at 7:36am
4
Most recent comment from Michael:You haven't added this class to the element where you want to call the popup.
X-Tiger
Not Main page on "YACHT BOAT RENTAL"Closed
TheGem (WPBakery)
Updated July 21, 2025 at 8:10am
4
Most recent comment from Michael:You're welcome!
Have a nice day!
X-Tiger
Checking purchase code...Closed
TheGem (WPBakery)
Updated July 20, 2025 at 3:26pm
3
Most recent comment from Oliver:Hi, thank you for letting me know.