Public Tickets
Arunima
The icons in screenshot are not responsive completely. works fine on mobile, and macbook, but not working on other laptop. Have not checked on other devices. please make it completely responsiveClosed
TheGem (WPBakery)
Updated April 26, 2019 at 6:50am
2
Most recent comment from Michael:HI!Please use 100% scale of your browser.
jcpacelli
Cart PageClosed
TheGem (WPBakery)
Updated April 26, 2019 at 6:49am
4
Most recent comment from Oliver:Hi,I see the error not from the theme code. Pls. deactivate all the third-party plugins.
shan1985
theme fileClosed
TheGem (WPBakery)
Updated April 26, 2019 at 6:05am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access.
tripgim
WPBakery not workingClosed
TheGem (WPBakery)
Updated April 26, 2019 at 6:05am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access.
Imad AbouJaoude
Products customizationClosed
TheGem (WPBakery)
Updated April 25, 2019 at 12:00pm
4
Most recent comment from Michael:Disable this setting and use elements to display products.
Fouad_Mo
website working partlyClosed
TheGem (WPBakery)
Updated April 25, 2019 at 9:10am
2
Most recent comment from Oliver:Hi,
Replied in another ticket.
Aliaksandr
media content and PORTFOLIO SETSClosed
TheGem (WPBakery)
Updated April 25, 2019 at 7:33am
4
Most recent comment from Michael:Welcome! Have a nice day!
Jorge
¿La parte de arriba del titulo no es editable?Closed
TheGem (WPBakery)
Updated April 24, 2019 at 8:19am
2
Most recent comment from Michael:HI!You need to edit Revolution Slider slides.
vicki Norman
transfer gemClosed
TheGem (WPBakery)
Updated April 24, 2019 at 6:12am
2
Most recent comment from Oliver:Hi Vicki,We can help you with this. Did she added changes in the theme source code?
Claire de Groot
Offset elements on pagesClosed
TheGem (WPBakery)
Updated April 23, 2019 at 8:42am
5
Most recent comment from Oliver:Don't worry and feel free to contact us if you need help.
zeppelin
width of pageClosed
TheGem (WPBakery)
Updated April 22, 2019 at 11:08am
4
Most recent comment from Oliver:Hi,Code example:
@media (min-width: 1212px) {
body .container {
width: 1212px;
}
}
Thomas Lennon
Custom CSSClosed
TheGem (WPBakery)
Updated April 22, 2019 at 8:08am
4
Most recent comment from Oliver:Hi,All the CSS you added in the theme options or custom CSS field on the page storied in the data base.
Adam Rhodes
Header/Menu OptionsClosed
TheGem (WPBakery)
Updated April 22, 2019 at 8:05am
3
Most recent comment from Oliver:Hi,1. You can control menu layout in the theme options, attach. 2. Change mobile font size you can in the theme options too.
Lulu Barnard
Favicon not showingClosed
TheGem (WPBakery)
Updated April 22, 2019 at 7:53am
4
Most recent comment from Oliver:Hi,I need access to check, pls. provide new private ticket with the wp-admin access.
Matias
Custom footer is before the widget area..Closed
TheGem (WPBakery)
Updated April 22, 2019 at 7:52am
15
Most recent comment from Oliver:Hi,You need to edit file:/wp-content/themes/thegem/footer.phpand change the order there, for the safety feature updates copy this file to the child theme before the editing.