Public Tickets
jjburtons
Icons BreakingClosed
TheGem (WPBakery)
Updated February 25, 2019 at 10:21am
6
Most recent comment from Oliver:Welcome!
shaun1976
main menuClosed
TheGem (WPBakery)
Updated February 25, 2019 at 10:10am
2
Most recent comment from Oliver:Hi,1. pls. provide the pass to the site, I need to see menu style you're using.2. wait a bit, soon we'll upload this plugins to our repository, we're testing it on compatibility with the theme.
legalcalls
Maximum number of activationsClosed
TheGem (WPBakery)
Updated February 25, 2019 at 7:04am
10
Most recent comment from Oliver:You're welcome!
jessieleal
500 internal errorClosed
TheGem (WPBakery)
Updated February 25, 2019 at 6:59am
2
Most recent comment from Oliver:Hi,pls. provide the wpo-admin and FTP access
Marc
Hover feature not respondingClosed
TheGem (WPBakery)
Updated February 23, 2019 at 10:23am
8
Most recent comment from Oliver:Hi,Fixed.
Mike Davis
Editing the themeClosed
TheGem (WPBakery)
Updated February 22, 2019 at 2:16pm
4
Most recent comment from Michael:Welcome! Please contact us if you have any questions.
Sphere201
Top area AddressesClosed
TheGem (WPBakery)
Updated February 22, 2019 at 9:29am
2
Most recent comment from Oliver:Hi,Sorry, without the code changes it's not possible. In order to add it you need to edit template:/wp-content/themes/thegem/top_area.phpFor the safety feature updates copy this file to the main folde ...
AbacoConsultores
TheGem Product Grid quickviewClosed
TheGem (WPBakery)
Updated February 22, 2019 at 8:21am
2
Most recent comment from Oliver:Hi,Sorry, there are no quick in TheGem Product Grid shortcode, only in the woo shortcodes.
alessandroarletti
VISUAL COMPOSERClosed
TheGem (WPBakery)
Updated February 22, 2019 at 8:06am
7
Most recent comment from alessandroarletti:Solved Deactivating and activating license key
Joshua Corley
Not allowing me too use themeClosed
TheGem (WPBakery)
Updated February 22, 2019 at 7:37am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
Joshua Corley
Not allowing me too use themeClosed
TheGem (WPBakery)
Updated February 22, 2019 at 7:37am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
Matias
Add link to terms and conditions in the paymentClosed
TheGem (WPBakery)
Updated February 22, 2019 at 7:34am
4
Most recent comment from Oliver:Welcome!
GoldenTideConsulting
Recent bug with text not appearingClosed
TheGem (WPBakery)
Updated February 21, 2019 at 12:00pm
9
Most recent comment from Oliver:Closed. Feel free to contact us if you need help.
Karen
Change color of arrows on TestimonialsClosed
TheGem (WPBakery)
Updated February 21, 2019 at 8:05am
4
Most recent comment from Michael:You can change the name color in the Testimonials shortcode.
dalper5scrum
Google reports low page speed scoreClosed
TheGem (WPBakery)
Updated February 21, 2019 at 6:15am
2
Most recent comment from Oliver:Hi,pls. take a look:Increasing Pagespeed (Theme version 3.8 and newer)