Public Tickets
Pablo
Logo not showingClosed
TheGem (WPBakery)
Updated March 12, 2019 at 6:49am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
andalex1
Portfolio Element WPBakery doesn't workClosed
TheGem (WPBakery)
Updated March 11, 2019 at 5:13pm
4
Most recent comment from andalex1:I updated the theme and everything went fine. Thanks.
sokkoprinting
open link in the same tabClosed
TheGem (WPBakery)
Updated March 11, 2019 at 2:35pm
4
Most recent comment from Oliver:Hi,You need to edit:/wp-content/themes/thegem/content-gallery-item.phpand change the line:
Daly
BugClosed
TheGem (WPBakery)
Updated March 11, 2019 at 9:58am
2
Most recent comment from Michael:HI! You can edit Quickfinders here:https://codex-themes.com/thegem/documentation/#quickfinders
Karen
Quickfinder Button ColorClosed
TheGem (WPBakery)
Updated March 9, 2019 at 6:26pm
3
Most recent comment from Karen:Nevermind! It's on the actual quickfinder settings... Found it. Thanks
mminten
Image zoom in PrettyPhotoClosed
TheGem (WPBakery)
Updated March 8, 2019 at 11:25am
2
Most recent comment from Oliver:Hi,Sorry for possible misunderstanding, in order to show zoom in the single image, use our styled images shortcode.
mminten
Change Loading IconClosed
TheGem (WPBakery)
Updated March 8, 2019 at 11:23am
2
Most recent comment from Oliver:HI!
You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { background: #2c2e3d;
}
body #page-preloader .page-preloader-spin,
body .block-prel ...
Ashutosh Mahanta
Page speed is very lowClosed
TheGem (WPBakery)
Updated March 8, 2019 at 10:54am
14
Most recent comment from Oliver:Here, https://www.staging.esspl.com/ I see the bunch of errors, try to deactivate cache plugin and check
Adam Rhodes
See other tickets and fix my website immediately.Closed
TheGem (WPBakery)
Updated March 7, 2019 at 10:16am
1
Most recent comment from Adam Rhodes:You have damaged my website and it's costing me money.
Adam Rhodes
Since asking for support the look of my website has changed dramaticallyClosed
TheGem (WPBakery)
Updated March 7, 2019 at 8:33am
2
Most recent comment from Oliver:Hi,replied in about thicket.
pgvane
CSSClosed
TheGem (WPBakery)
Updated March 6, 2019 at 10:25am
2
Most recent comment from Oliver:Hi,I don't see this class now, in any case you can change the color by ID:
#menu-item-24809 {
background-color: #c73333;
padding:5px !important;
}
#menu-item-24809 a{
color: white !important;
}
#me ...
larssahl
"Active" indicatorClosed
TheGem (WPBakery)
Updated March 6, 2019 at 7:46am
12
Most recent comment from Oliver:Welcome!
Adam Rhodes
Text throughout site overlapping and shop issuesClosed
TheGem (WPBakery)
Updated March 6, 2019 at 7:43am
2
Most recent comment from Oliver:HI!
pls. use following css:
@media (max-width: 767px) {
body .custom-header .custom-header-title {
padding-bottom: 50px;
}
body .woocommerce-cart .custom-header .custom-header-title h1 {
line ...
Adam Rhodes
Text spacing in theme is overlappingClosed
TheGem (WPBakery)
Updated March 6, 2019 at 7:43am
2
Most recent comment from Oliver:HI!
pls. use following css:
@media (max-width: 767px) {
body .custom-header .custom-header-title {
padding-bottom: 50px;
}
body .woocommerce-cart .custom-header .custom-header-title h1 {
line ...
Adnan Ahmad
Portfolio on home pageClosed
TheGem (WPBakery)
Updated March 5, 2019 at 8:24pm
2
Most recent comment from Adnan Ahmad:I have resolved this by changing the portfolio to image