Public Tickets
JenniferR
Changing height of menu's dropdown itemsClosed
TheGem (WPBakery)
Updated February 5, 2019 at 8:45am
4
Most recent comment from Michael:Welcome! Have a nice day!
bennrichey
pluginsClosed
TheGem (WPBakery)
Updated February 5, 2019 at 8:17am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository. ...
Arthur
How can I improve my website's performance?Closed
TheGem (WPBakery)
Updated February 5, 2019 at 6:33am
2
Most recent comment from Oliver:Hi,
pls. wait a bit, in few weeks we'll realize big theme update with the speed optimizations also make tutorial how to make site speed perfect.
JenniferR
Defer Parsing of JavaScript & Failed to Load ResourceClosed
TheGem (WPBakery)
Updated February 5, 2019 at 6:33am
4
Most recent comment from Oliver:You're welcome!
Victor Neil
Missing functionalityClosed
TheGem (WPBakery)
Updated February 5, 2019 at 6:17am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
Eric Leisenring
custom css name is changingClosed
TheGem (WPBakery)
Updated February 4, 2019 at 6:25pm
2
Most recent comment from Eric Leisenring:disregard it is fixed
neoyoshi
Duplicate Portfolio ItemClosed
TheGem (WPBakery)
Updated February 4, 2019 at 3:55pm
15
Most recent comment from neoyoshi:Ok i will go find another solution in bdd it's more efficiency.We could close this ticket.Thanks
Robert Stopka
Contact form / Revolutuin slider - issueClosed
TheGem (WPBakery)
Updated February 4, 2019 at 1:17pm
8
Most recent comment from Oliver:You're welcome!
caglar Uzunali
read more tagClosed
TheGem (WPBakery)
Updated February 4, 2019 at 12:57pm
6
Most recent comment from Oliver:Hi,The simplest way will be add link in the testimonial settings to the page with the content you need.
Apolloneos
Hide author & display featured imageClosed
TheGem (WPBakery)
Updated February 4, 2019 at 9:09am
2
Most recent comment from Oliver:Hi,ok. we'll add this settings to the next theme update. Right now you can make it in the file:/wp-content/themes/thegem/content-page.phpRemove the check in then line 62 and remove the author in the ...
allysonmaywald
Error Code in SliderClosed
TheGem (WPBakery)
Updated February 4, 2019 at 8:26am
4
Most recent comment from Oliver:Hi,Sorry for delay. Can't login with the data you provided.
tdevine1
Parallax FooterClosed
TheGem (WPBakery)
Updated February 4, 2019 at 7:46am
2
Most recent comment from Oliver:Hi,Sorry for delay, can you add screenshot what you need to change?
iiioroh
Menu problemClosed
TheGem (WPBakery)
Updated February 2, 2019 at 12:47pm
2
Most recent comment from iiioroh:Is closed. Understood.
bluebait
Multisite UpdateClosed
TheGem (WPBakery)
Updated February 1, 2019 at 7:10am
4
Most recent comment from [deleted]:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Michael Barrera
Where do I add a link to Buttons on main page sliderClosed
TheGem (WPBakery)
Updated February 1, 2019 at 6:13am
10
Most recent comment from Oliver:You're welcome!