Public Tickets
Rakib
How can I stop Hover in styled galleryClosed
TheGem (WPBakery)
Updated December 11, 2017 at 12:41pm
4
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
dmagalw
is Re-Install Theme on another domain allowedClosed
TheGem (WPBakery)
Updated December 11, 2017 at 9:30am
2
Most recent comment from Oliver:Hi,We are constantly monitoring how many live sites are on your license, you can set your site for development or testing on local host or any domain and then activate with this license your l ...
Rose_0961
"Leave a comment" box is goneClosed
TheGem (WPBakery)
Updated December 11, 2017 at 8:58am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access.
BlackBoxLTM
I need help to change the text in "post related"Closed
TheGem (WPBakery)
Updated December 11, 2017 at 7:57am
2
Most recent comment from Oliver:Hi, you can use loco translate plugin or:1. Take file languages/thegem.pot or xx_YY.po from theme directory.
2. Open this file with Poedit software.
3. Translate necessary strings to your language.
...
Rose_0961
Add To Cart and Checkout Is MissingClosed
TheGem (WPBakery)
Updated December 11, 2017 at 7:57am
6
Most recent comment from [deleted]:Please give link to page with your problem and share admin access.
sdeceulaer
image sizes in themeClosed
TheGem (WPBakery)
Updated December 8, 2017 at 2:07pm
4
Most recent comment from Oliver:Hi, Pls. give me link to your page with this issue.
Suannette Vidal
Slider Revolution for Business 04 and 01Closed
TheGem (WPBakery)
Updated December 8, 2017 at 11:00am
2
Most recent comment from Michael:HI! These pages do not use sliders, these are the usual blocks.
godzarmy
Memory IssueClosed
TheGem (WPBakery)
Updated December 8, 2017 at 10:16am
2
Most recent comment from Oliver:Hi! You need to set recommended php settings:Recommended PHP Settings
maxhamers
Creatif shop problemClosed
TheGem (WPBakery)
Updated December 8, 2017 at 8:15am
8
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
sdeceulaer
use theme classes on text in revolution sliderClosed
TheGem (WPBakery)
Updated December 7, 2017 at 2:10pm
2
Most recent comment from Michael:HI! Unfortunately, this slider is not created by us, it's just an addition to our theme, so the fonts in the slider need to be set separately.
compamedia
Portfolio: Remove IconClosed
TheGem (WPBakery)
Updated December 7, 2017 at 12:43pm
6
Most recent comment from Oliver:Welcome!
FaiadoCreativo
Change Image PreloadClosed
TheGem (WPBakery)
Updated December 7, 2017 at 12:34pm
8
Most recent comment from Oliver:Hi,There are no wp install on your FTP and pls. install the child theme and add link to your new preloader image.
melissafuze
how to remove "Leave a message" section on pagesClosed
TheGem (WPBakery)
Updated December 7, 2017 at 7:57am
2
Most recent comment from Sergio:Hi,
pls. check the post settings (screen 1813)
gregmurch
Remove query strings from static resourcesClosed
TheGem (WPBakery)
Updated December 7, 2017 at 7:31am
2
Most recent comment from Oliver:Hi, sorry, no. We recommend to use W3-total cache plugin, enable page cache, browser cache, mini fire of CSS and js.
https://tah.wordpress.org/plugins/w3-total-cache/
Jennifer
Background-Position: TopClosed
TheGem (WPBakery)
Updated December 6, 2017 at 1:14pm
10
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.