Public Tickets
atosaa
Payment GatewayClosed
TheGem (WPBakery)
Updated December 5, 2017 at 12:21pm
3
Most recent comment from [deleted]:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
Jonathan Ley
Can't install Visual ComposerClosed
TheGem (WPBakery)
Updated December 4, 2017 at 7:56pm
5
Most recent comment from Jonathan Ley:PS: I looked into this a bit further. I manually deleted the previous installation at /wp-content/js_composer/ via FTP. Then, re-installed. It seems to have worked this time. A couple notes for othe ...
Pompoen
Woocommerce: change number of related productsClosed
TheGem (WPBakery)
Updated December 4, 2017 at 2:58pm
4
Most recent comment from [deleted]:You need to use code like this:
function thegem_child_woocommerce_output_related_products_args($args) {
$args['posts_per_page'] = 4;
$args['columns'] = 4;
return $args;
}
...
Radek
MenuClosed
TheGem (WPBakery)
Updated December 4, 2017 at 1:26pm
4
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
valmustechnology
Posts Date on TitleClosed
TheGem (WPBakery)
Updated December 4, 2017 at 12:49pm
4
Most recent comment from Oliver:HI!You need to set "Hide date in the title" in the shortcode settings.
Walnyera
The Gem Product GridClosed
TheGem (WPBakery)
Updated December 4, 2017 at 12:06pm
4
Most recent comment from Oliver:Welcome!
emir
I can't to import DEMO OR PAGESClosed
TheGem (WPBakery)
Updated December 4, 2017 at 10:51am
5
Most recent comment from [deleted]:Hi,I can't enter to your admin area. I see an error. Please check you php configuration and our requirements.Recommended PHP Settings
Pedro Escobar
how can you modify the line break of a text?Closed
TheGem (WPBakery)
Updated December 4, 2017 at 9:58am
6
Most recent comment from Oliver:Welcome!
ricardo
Color change does not workClosed
TheGem (WPBakery)
Updated December 4, 2017 at 9:40am
10
Most recent comment from Sergio:Hi, elmariachi5150
Could you create a separate ticket and add screenshots to each problem.
codificar
Import Errors - SlidersClosed
TheGem (WPBakery)
Updated December 4, 2017 at 9:37am
6
Most recent comment from Sergio:HI,
Your problem has been fixed , pls. check your page.
BenAndJul
Blog articlesClosed
TheGem (WPBakery)
Updated December 4, 2017 at 8:54am
6
Most recent comment from Sergio:Hi,pls. share the correct wp-admin access(screen 1777)
Pranav Dubey
API & server ProblemClosed
TheGem (WPBakery)
Updated December 4, 2017 at 7:52am
2
Most recent comment from Oliver:Hi,
I suppose your server has some type of firewall which blocks requests. Please contact your webhosting provider support to disable firewall for democontent.codex-themes.com (ip:138.201.92.111).
Ahmad
Coming soon pages are not showingClosed
TheGem (WPBakery)
Updated December 4, 2017 at 7:45am
6
Most recent comment from Oliver:HI!Sorry, for delay. Did you add any changes in the theme source code?
Damian
Related postsClosed
TheGem (WPBakery)
Updated December 4, 2017 at 7:41am
2
Most recent comment from Sergio:HI!
Pls. accept my apologies for delay, pls. share the wp-admin access, we'll check
Suannette Vidal
Failed to download templateClosed
TheGem (WPBakery)
Updated December 2, 2017 at 9:32am
2
Most recent comment from Oliver:HI!You try to use a premium feature, which is available only in a standalone license version of visual composer plugin. We have included visual composer plugin in our theme as a bundled plugin un ...