Public Tickets
Suannette Vidal
Failed to download templateClosed
TheGem (WPBakery)
Updated December 2, 2017 at 9:32am
2
Most recent comment from Oliver:HI!You try to use a premium feature, which is available only in a standalone license version of visual composer plugin. We have included visual composer plugin in our theme as a bundled plugin un ...
compamedia
Uppercase in navigation?Closed
TheGem (WPBakery)
Updated December 1, 2017 at 11:32am
4
Most recent comment from Oliver:Welcome!
zappapa
QuickfinderClosed
TheGem (WPBakery)
Updated December 1, 2017 at 10:23am
4
Most recent comment from Oliver:HI!You need to edit it in the Dashboard > Quickfinders, pls. check:http://codex-themes.com/thegem/documentation/#quickfinders
artofvisuals2016
How to activate different blog themes?Closed
TheGem (WPBakery)
Updated December 1, 2017 at 9:57am
2
Most recent comment from Oliver:HI!We are using shortcode news and blog to to show the block in the different styles. Pls. take a look:http://codex-themes.com/thegem/documentation/#news-blog
jzumaris
Element Animation DelayClosed
TheGem (WPBakery)
Updated December 1, 2017 at 9:42am
4
Most recent comment from Sergio:Hi,You can give an example of how it should work?
gerlindevassen
stick header logo sizeClosed
TheGem (WPBakery)
Updated December 1, 2017 at 8:15am
2
Most recent comment from Sergio:Hi,pls. check the recommendation (screen 1775)
kellymustgroove
Removing Bullets from ULClosed
TheGem (WPBakery)
Updated December 1, 2017 at 8:13am
4
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
erikpfg
pricing table button not workingClosed
TheGem (WPBakery)
Updated December 1, 2017 at 8:04am
4
Most recent comment from Sergio:HI,
pls. create a separate ticket(for each problem) and add screenshots for each problem, to avoid confusion.
Tanja Weber
I would like to remove author below blog postsClosed
TheGem (WPBakery)
Updated November 30, 2017 at 6:49pm
4
Most recent comment from Tanja Weber:You can close this ticket. Many thanks
cloudirwin90
Replacing product blue overlay with zoom magnifierClosed
TheGem (WPBakery)
Updated November 30, 2017 at 2:13pm
2
Most recent comment from [deleted]:Hi,Try to use this child theme:
Julie Picq
Scale effect on images - mobile versionClosed
TheGem (WPBakery)
Updated November 30, 2017 at 1:50pm
4
Most recent comment from Sergio:Hi,pls. check the theme options (screen 1772)
techieaditya
SliderClosed
TheGem (WPBakery)
Updated November 30, 2017 at 1:30pm
15
Most recent comment from Sergio:Hi,pls. provide information about the browser and the device on which you are testing.
sdeceulaer
Where to write custom css in child themeClosed
TheGem (WPBakery)
Updated November 30, 2017 at 12:52pm
6
Most recent comment from Oliver:Sorry, can you add few screenshots?
Monica
Problem with imagesClosed
TheGem (WPBakery)
Updated November 30, 2017 at 12:26pm
2
Most recent comment from Oliver:HI!just resave theme options and clean the browser cache
Vnik
transparencyClosed
TheGem (WPBakery)
Updated November 30, 2017 at 10:47am
4
Most recent comment from Oliver:Welcome!