Public Tickets
maxhamers
Disable lightbox productClosed
TheGem (WPBakery)
Updated November 23, 2017 at 7:04am
4
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
andreanovelli
multilingualClosed
TheGem (WPBakery)
Updated November 22, 2017 at 12:14pm
3
Most recent comment from Pedro Escobar:I'm using Polylang https://es.wordpress.org/plugins/polylang/
chrisrojastv
I can't get theme to workClosed
TheGem (WPBakery)
Updated November 22, 2017 at 11:08am
2
Most recent comment from Oliver:HI!You need this demo?https://juanalatinsportbar.com/restaurant/
valmustechnology
theme updateClosed
TheGem (WPBakery)
Updated November 22, 2017 at 9:19am
4
Most recent comment from Oliver:Sorry, it's not possible, custom.css file are in the theme, so you need to save theme options to apply your settings in the new theme, another way, you can install the child theme, after the installin ...
Naveed Javaid
Menu Transition EffectClosed
TheGem (WPBakery)
Updated November 22, 2017 at 8:34am
11
Most recent comment from Oliver:Thank you so much and feel free to contact us if you need help.
Rupert4
creative landing demoClosed
TheGem (WPBakery)
Updated November 22, 2017 at 8:24am
31
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
Corrinda Campbell
WP Bakery Template FailureClosed
TheGem (WPBakery)
Updated November 22, 2017 at 8:12am
4
Most recent comment from Oliver:HI!Follow the steps:1. Deactivate gem elements plugin.2. Activate visual composer plugin with your license.3. Activate gem elements plugin.
Suannette Vidal
Meet Our TeamClosed
TheGem (WPBakery)
Updated November 21, 2017 at 3:51pm
4
Most recent comment from Oliver:HI!We don't use wp customiser in the theme all the changes must be done wia theme options. Pls. tale a look at our docs and video tutorials:http://codex-themes.com/thegem/documentation/http://codex-th ...
Taktil
Portfolio Setting Change SaveClosed
TheGem (WPBakery)
Updated November 21, 2017 at 12:48pm
6
Most recent comment from Oliver:HI!pls. update the theme to 3.x version.Updating a themeLast version you can download on the theme forest.
mad-0-6
WP BakeryClosed
TheGem (WPBakery)
Updated November 21, 2017 at 11:09am
2
Most recent comment from Michael:HI! To get acquainted with this plugin, I advise you to watch the video instructions for working with it.https://wpbakery.com/video-tutorials/
Maya
Page load too slow and when resizing site becomes blankClosed
TheGem (WPBakery)
Updated November 21, 2017 at 11:03am
4
Most recent comment from Michael:Your site is larger more than 80 megabytes, more than 500 requests. On my computer it was downloaded about 4 minutes. This is a lot, you need to significantly reduce the size of your site.
eprintlab
thegem product grid problemClosed
TheGem (WPBakery)
Updated November 24, 2017 at 9:08am
3
Most recent comment from Oliver:HI!Pls. update gem elements plugin, fixed.
Arquingroup
Remove bottom gapClosed
TheGem (WPBakery)
Updated November 21, 2017 at 8:53am
6
Most recent comment from Sergio:HI,
pls. remove gaps from the row and column
kylewirick
Portfolio Display IssuesClosed
TheGem (WPBakery)
Updated November 21, 2017 at 8:46am
14
Most recent comment from Sergio:Hi,your need:1) use the following portfolio settings (screen 1724)2) use pictures of large size (min width 1200px)3) use pictures of the same size
Julie Picq
Import of single page not workingClosed
TheGem (WPBakery)
Updated November 20, 2017 at 2:21pm
4
Most recent comment from Oliver:Thank you for the info, Welcome!