Public Tickets
Swayam
Theme Colors IssueClosed
TheGem (WPBakery)
Updated August 3, 2017 at 8:11am
5
Most recent comment from Sergio:HI,I see that the styles are applied (screen 1187, 1188)
ignaciorevuelta
Mega MenuClosed
TheGem (WPBakery)
Updated August 3, 2017 at 8:01am
2
Most recent comment from Oliver:HI!Sorry, 4 columns it's max.
Kat_Craig
Remove padding between footer and row backgroundClosed
TheGem (WPBakery)
Updated August 3, 2017 at 7:20am
4
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
exponens
Montserrat Ultra Light font not displayingClosed
TheGem (WPBakery)
Updated August 3, 2017 at 7:11am
7
Most recent comment from exponens:Thanks, I hit ctrl + F5 and it didn't work but today it seems everything is back to normal.
Dcasden
too few arguments when installing pluginsClosed
TheGem (WPBakery)
Updated August 2, 2017 at 5:36pm
3
Most recent comment from Dcasden:Thank you very much, I thought that was the case but wanted to be sure!
emultiline
Demo ActivationClosed
TheGem (WPBakery)
Updated August 2, 2017 at 1:52pm
2
Most recent comment from Michael:HI! Check your PHP-settings: codex-themes.com/thegem/documentation/#recommended-php-settings
grefun
Looking for the Revolution Slider exampleClosed
TheGem (WPBakery)
Updated August 2, 2017 at 10:34am
2
Most recent comment from Oliver:HI!Slider in attach
Uzair
Remove product overlayClosed
TheGem (WPBakery)
Updated August 2, 2017 at 7:28am
5
Most recent comment from Oliver:HI!
pls. install this plugin and child theme from the attach:
https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/
totalcontrolinnovations
Mega menu submenusClosed
TheGem (WPBakery)
Updated August 2, 2017 at 7:23am
6
Most recent comment from totalcontrolinnovations:Crud. Well, Cheers.
felixdroid
FAVICONClosed
TheGem (WPBakery)
Updated August 1, 2017 at 10:49am
2
Most recent comment from Oliver:HI!
You can change favicon in Appearance -> Customize -> Site Identity -> Site Icon.
thezonemag
images not displaying on mobile version of GEM comin SOON 01 pageClosed
TheGem (WPBakery)
Updated July 31, 2017 at 12:19pm
2
Most recent comment from Michael:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?Please share admin access. We will try to inspect problem on your site.
kethellynss
Creative Bright Revolution SliderClosed
TheGem (WPBakery)
Updated July 31, 2017 at 12:00pm
2
Most recent comment from Sergio:Hi,I send you the required slider
jainsubh
Lookbook page videoClosed
TheGem (WPBakery)
Updated July 31, 2017 at 11:55am
2
Most recent comment from Sergio:HI,pls. check (screen 1157)
varshneychetan
Want to intregrate custom HTML header and footerClosed
TheGem (WPBakery)
Updated July 31, 2017 at 11:37am
2
Most recent comment from Oliver:HI!
You need to edit:
/wp-content/themes/thegem/header.php
/wp-content/themes/thegem/footer.php
It's templates, copy it to the child theme for the safety updates.
jainsubh
Lookbook page not foundClosed
TheGem (WPBakery)
Updated July 31, 2017 at 11:25am
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check