Public Tickets
chopper1972
Theme Options FONTS - QuickfinderClosed
TheGem (WPBakery)
Updated August 11, 2017 at 1:37pm
2
Most recent comment from Michael:HI! I need access to your site to investigate this problem. On other sites this setting works correctly.
uniteldesarrollo
TranslateClosed
TheGem (WPBakery)
Updated August 11, 2017 at 1:13pm
5
Most recent comment from uniteldesarrollo:Solved, thegem-xx_YY.po and .mo must be upload to /wp-content/languages/plugins
kaymandal
GettingClosed
TheGem (WPBakery)
Updated August 11, 2017 at 9:22am
4
Most recent comment from Oliver:It's in the page settings. Take a look on the video
ellie123
Customize MessageClosed
TheGem (WPBakery)
Updated August 11, 2017 at 6:59am
7
Most recent comment from Oliver:HI!1. pls. use following css:
li.menu-item.menu-item-cart {
display: none !important;
}
2. I updated file:/wp-content/themes/thegem/inc/woocommerce.php
spinchick
Home page gallery suddenly not working rightClosed
TheGem (WPBakery)
Updated August 10, 2017 at 1:48pm
2
Most recent comment from Sergio:Hi, Can you pls provide more details (screenshots)?
panorama5700
About the trouble of option panelClosed
TheGem (WPBakery)
Updated August 10, 2017 at 10:06am
2
Most recent comment from Oliver:HI!After the changing anything in the theme options, just press ctrl + f5 on the page to clean the browser cache.
Kat_Craig
Change color of mouse anchor buttonClosed
TheGem (WPBakery)
Updated August 10, 2017 at 9:14am
8
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
Pierre-Marie
Revolution sliderClosed
TheGem (WPBakery)
Updated August 8, 2017 at 6:24am
4
Most recent comment from Oliver:Yes.
gina
Header paddingClosed
TheGem (WPBakery)
Updated August 7, 2017 at 1:57pm
2
Most recent comment from Michael:HI! The menu has the same size and indents on all pages, unless you make any changes of course. We checked your site and there are no differences in the menu of these pages.
Dcasden
demo themeClosed
TheGem (WPBakery)
Updated August 7, 2017 at 1:03pm
6
Most recent comment from Michael:Everything should be in order with proper use. If you have any questions, please contact us.
totalcontrolinnovations
Checkout page colorsClosed
TheGem (WPBakery)
Updated August 7, 2017 at 12:52pm
2
Most recent comment from Michael:HI! Unfortunately, the plugin Woocommerce does not have the ability to customize the colors in the theme settings, so all the changes need to be done with the help of the CSS.
septikraft
Responsive Issues on Mobile HomepageClosed
TheGem (WPBakery)
Updated August 7, 2017 at 12:34pm
6
Most recent comment from Michael:HI! You need change this row settings:
kuad96
Logo Footer & SubscriptionClosed
TheGem (WPBakery)
Updated August 7, 2017 at 11:48am
8
Most recent comment from Michael:1) In the version of WordPress 4.8.1 shortcodes in text boxes do not work.2)You need to configure the form in the settings.
wqdesigns
Featured Image Cropping Top and BottomClosed
TheGem (WPBakery)
Updated August 7, 2017 at 9:23am
8
Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details (screenshots)?
gina
Moving navigation/main header below slidersClosed
TheGem (WPBakery)
Updated August 7, 2017 at 8:50am
3
Most recent comment from gina:Dear Gregor,Thanks for your help! You can close the ticket (: