Public Tickets
Almina
HelpClosed
TheGem (WPBakery)
Updated April 16, 2020 at 10:58am
2
Most recent comment from Michael:HI!Please read this ticket:https://codexthemes.ticksy.com/ticket/2363199/
bicNaranja
TheGem no works after migrationClosed
TheGem (WPBakery)
Updated April 15, 2020 at 2:25pm
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access, I'll check it out,.
dg-servizi
FANCY STYLED BOXESClosed
TheGem (WPBakery)
Updated April 15, 2020 at 11:41am
6
Most recent comment from Michael:You're welcome!
editorialmundo
Issues with Featured Posts SliderClosed
TheGem (WPBakery)
Updated April 15, 2020 at 10:13am
2
Most recent comment from Michael:HI!The post you want to use in the Featured Posts Slider should use this setting.
cidddddd
Demo theme importClosed
TheGem (WPBakery)
Updated April 15, 2020 at 9:08am
4
Most recent comment from Oliver:Hi,You can import the page, nothing will be lost, just don't set checkbox "import theme options" in the import plugin.
Alexia Picon
Background TestimonialsClosed
TheGem (WPBakery)
Updated April 15, 2020 at 9:08am
4
Most recent comment from Oliver:OK, thank you for letting know
eomigoel
Slider revolution scroll buttonClosed
TheGem (WPBakery)
Updated April 14, 2020 at 2:27pm
6
Most recent comment from Oliver:You're welcome!
Marcus Kingsland
Social icon side barClosed
TheGem (WPBakery)
Updated April 14, 2020 at 11:56am
2
Most recent comment from Oliver:Hi,Sorry, we don't have such functionality in the theme, you need to add it manually via the code or use third-party plugin.
progenygroup
Header and MenuClosed
TheGem (WPBakery)
Updated April 14, 2020 at 10:03am
6
Most recent comment from Michael:Please contact us if you have any questions.
marianallr
Icons look broken in mobileClosed
TheGem (WPBakery)
Updated April 14, 2020 at 8:30am
4
Most recent comment from Michael:You're welcome!
Ciprian-Tiberiu Robu
Theme Menu Items/Portfolio HoverClosed
TheGem (WPBakery)
Updated April 13, 2020 at 1:51pm
11
Most recent comment from Oliver:Ok, thank you for letting know
jenminto17
Portfolio GridClosed
TheGem (WPBakery)
Updated April 13, 2020 at 1:49pm
6
Most recent comment from Oliver:You're welcome!
Twjst
Google Search Console ErrorsClosed
TheGem (WPBakery)
Updated April 13, 2020 at 12:54pm
5
Most recent comment from Michael:Please contact us if you have any questions.
FRANCESCO DANTI
Internal server errorClosed
TheGem (WPBakery)
Updated April 13, 2020 at 12:43pm
4
Most recent comment from Michael:Sorry, I cannot reproduce the problem. Please contact your hosting admin.
Gianluca Morandi
Change written and color products on offerClosed
TheGem (WPBakery)
Updated April 13, 2020 at 10:51am
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to help you.What color and text do you want to use?