Public Tickets
loginusername
Font Scaling for MobileClosed
TheGem (WPBakery)
Updated May 4, 2020 at 9:12am
4
Most recent comment from Michael:pls. use following css:
@media(max-width:767px){
body {
font-size:16px !important;
}}
Andreas
The Gem Blocks plugin – how to use?Closed
TheGem (WPBakery)
Updated May 4, 2020 at 7:20am
4
Most recent comment from Oliver:You're welcome!
namazee
WP Bakery Visual Composer Not Working when creating portfolioClosed
TheGem (WPBakery)
Updated May 3, 2020 at 9:47am
2
Most recent comment from Oliver:Hi,pls. check now, activated it here:https://brandzperts.com.my/wp-admin/admin.php?page=vc-roles
Thiago Sandoval
Change languageClosed
TheGem (WPBakery)
Updated May 3, 2020 at 9:42am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...
doranan
Custom HeaderClosed
TheGem (WPBakery)
Updated May 3, 2020 at 9:13am
4
Most recent comment from Oliver:ok, thank you for letting know.
Knox
Clicking menu link not scrolling to correct anchor locationClosed
TheGem (WPBakery)
Updated April 30, 2020 at 9:08am
4
Most recent comment from Michael:You're welcome!Have a nice day!
fmendez1704
Full Width OptionClosed
TheGem (WPBakery)
Updated April 30, 2020 at 8:35am
2
Most recent comment from Michael:HI!
Please read the documentation:
https://kb.wpbakery.com/docs/wpbakery-page-builder-how-tos/how-to-make-full-width-or-full-height-row/
https://codex-themes.com/thegem/documentation/#100-width-parall ...
tswilson
How do you disable hover affects?Closed
TheGem (WPBakery)
Updated April 30, 2020 at 8:14am
6
Most recent comment from Michael:Unfortunately, we don't have such lists, in each case we will help you individually.
zed85
Need Help ASAP up-sell and cross-sell not showingClosed
TheGem (WPBakery)
Updated April 29, 2020 at 9:03am
2
Most recent comment from Oliver:Hi,replied in another ticket.
Veenu Veenu
Add text beside hamburger menuClosed
TheGem (WPBakery)
Updated April 29, 2020 at 8:21am
9
Most recent comment from Oliver:Hi.Code example:
#site-header #primary-navigation.responsive:before {
content: 'menu';
font-size: 20px;
font-weight: bold;
top: 18px;
display: inline-block;
position: ...
ellemark
Font listClosed
TheGem (WPBakery)
Updated April 29, 2020 at 7:25am
2
Most recent comment from Oliver:Hi,All the font there from google, take a look:https://fonts.google.com/
Divyadeep narang
responsive issuesClosed
TheGem (WPBakery)
Updated April 27, 2020 at 10:39am
3
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Kamikaze_Phoenix
Copy a pageClosed
TheGem (WPBakery)
Updated April 27, 2020 at 9:30am
2
Most recent comment from Michael:HI!Please use this plugin:https://wordpress.org/plugins/duplicate-post/
Hulusi Oflas
Youtube linkClosed
TheGem (WPBakery)
Updated April 27, 2020 at 9:06am
3
Most recent comment from Oliver:Hi,There should be only video ID in the shortcode settings:
mojo10
PHP errorClosed
TheGem (WPBakery)
Updated April 27, 2020 at 8:00am
2
Most recent comment from Oliver:Hi,It's just a notice, ignore it, will be fixed in the next theme update.