Public Tickets
jamblar
Missing imagesClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:38am
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.Also I need a link to the page where this problem still persists.
jaminbrazil
demo contentClosed
Scalia
Updated January 3, 2020 at 8:22am
2
Most recent comment from Oliver:Hi,Sorry for delay, pls. take a look:https://www.youtube.com/watch?v=HSEwlOgF914&feature=emb_logo
laurasincity
Top AreaClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:19am
2
Most recent comment from Michael:HI!
pls. use following css:
.top-area .top-area-items .top-area-block {
height: auto !important;
}
pmelo2
Open image in a lightbox from a text linkClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:09am
4
Most recent comment from Oliver:Hi,in the file:wp-content/thegem/thegem-elements/inc/shortcodes/shortcodes.phpchange line 1331:
($link ? '' : ''). $output .($link ? '' : '').to
($link ? ...
Rahim
Gem theme header and font issuesClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:03am
2
Most recent comment from Michael:HI!1) I don't see any problems:2) I need a link to this page.3) The header size depends on the logo size. Do you want to increase or decrease the header size?
Michael Perina
Cant use Slider Revolution with key code & registrationClosed
TheGem (WPBakery)
Updated January 3, 2020 at 6:42am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
knewton785
Editing ColorsClosed
Scalia
Updated December 30, 2020 at 7:46am
2
Most recent comment from Oliver:HI!
pls. use following css:
.vc_btn3.vc_btn3-color-juicy-pink, .vc_btn3.vc_btn3-color-juicy-pink.vc_btn3-style-flat {
color: #000 !important;
background-color: #ccc !important;
}
.vc_btn3.vc_ ...
jg_arrabal
where is Slider revolution templates ?Closed
TheGem (WPBakery)
Updated December 30, 2020 at 6:32am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
Orazio MAria Di Martino
Activation CodeClosed
Activation Problems in TheGem Theme.
Updated December 27, 2019 at 11:50am
6
Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category.
Jessica
The Gem Main Parent ThemeClosed
TheGem (WPBakery)
Updated December 27, 2019 at 9:13am
8
Most recent comment from Oliver:You're welcome!
B. Kors
Language in footer widgetClosed
TheGem (WPBakery)
Updated December 27, 2019 at 8:27am
4
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access.
Saad
request quick finders new featureClosed
TheGem (WPBakery)
Updated December 26, 2019 at 8:23am
2
Most recent comment from Oliver:Hi, In the file: /wp-content/plugins/thegem-elements/inc/post-types/quickfinders.php change the line:
$quickfinder_item_data['description'] = implode("n", array_map('sanitize_text_fi ...
rodolforojas
Configurations PHPClosed
TheGem (WPBakery)
Updated December 26, 2019 at 8:05am
2
Most recent comment from Oliver:Hi,replied in another ticket.
modgers
DemosClosed
Scalia
Updated December 26, 2019 at 7:19am
2
Most recent comment from Michael:HI!In this article you can find full documentation on how to import and customize the demo content of child themes. If you have any questions, please contact us.http://codex-themes.com/scalia/documen ...
wissemfarhat2019
i cant change this photo!!Closed
TheGem (WPBakery)
Updated December 25, 2019 at 1:08pm
2
Most recent comment from Michael:HI!Please change the row settings.