Public Tickets
Rahim
TheGem RefundsClosed
TheGem (WPBakery)
Updated January 9, 2020 at 7:15am
1
Most recent comment from Rahim:Hi Support,My refund request is till pending. Your manager has not replied, yet.
gemsthe
Video sliderClosed
TheGem (WPBakery)
Updated January 8, 2020 at 10:29am
2
Most recent comment from Michael:HI!I used this setting:You can use any video source, but if you want to use a HTML5 video, you will need to optimize it to reduce its size.
sarah
ajax error in slider revelutionClosed
TheGem (WPBakery)
Updated January 8, 2020 at 9:17am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access, I'll check it out.
Jose
Some dudeClosed
TheGem (WPBakery)
Updated January 8, 2020 at 8:47am
6
Most recent comment from Oliver:Hi,Sorry for delay.1. CSS:
.gem-contacts-item.gem-contacts-address {
color: #fff;
}
2. Use order feature in the portfolio item settings:
paulcipha
Search Results for productsClosed
TheGem (WPBakery)
Updated January 8, 2020 at 7:40am
2
Most recent comment from Michael:HI!
1) pls. use following css:
.search .post-meta-conteiner, .search .post-footer-sharing, .search .post-read-more {
display: none !important;
}
2) Unfortunately, we haven't tested such ...
soswebmaster
Menu DescriptionClosed
TheGem (WPBakery)
Updated January 8, 2020 at 7:00am
2
Most recent comment from Oliver:Hi,pls. make screenshot how it should look like.
mazhihong
Demo importClosed
TheGem (WPBakery)
Updated January 7, 2020 at 6:27pm
1
Most recent comment from mazhihong:I have solved the problem
peteridowu
Customise user blog page layoutClosed
TheGem (WPBakery)
Updated January 6, 2020 at 9:37am
2
Most recent comment from Michael:HI!Unfortunately, this is not possible. This is a standard WordPress page, its contents cannot be changed.
Nadia
Gap between menu and pageClosed
Scalia
Updated January 6, 2020 at 8:18am
2
Most recent comment from Oliver:Hi,You need to set check box disable top margin in the page settings or use this CSS code to remove it globally on all the pages:
body .block-content {
padding-top: 0;
}
safircam
Slider Revolution And Layer Slider Activation Code.Closed
TheGem (WPBakery)
Updated January 6, 2020 at 6:53am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme.
All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposit ...
employee_liu
Plugins RequiredClosed
TheGem (WPBakery)
Updated January 3, 2020 at 9:02am
2
Most recent comment from Oliver:Hi,Add the following to wp-config.php:
define( 'FS_METHOD', 'direct' );
And check.
jamblar
Missing imagesClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:38am
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.Also I need a link to the page where this problem still persists.
jaminbrazil
demo contentClosed
Scalia
Updated January 3, 2020 at 8:22am
2
Most recent comment from Oliver:Hi,Sorry for delay, pls. take a look:https://www.youtube.com/watch?v=HSEwlOgF914&feature=emb_logo
laurasincity
Top AreaClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:19am
2
Most recent comment from Michael:HI!
pls. use following css:
.top-area .top-area-items .top-area-block {
height: auto !important;
}
pmelo2
Open image in a lightbox from a text linkClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:09am
4
Most recent comment from Oliver:Hi,in the file:wp-content/thegem/thegem-elements/inc/shortcodes/shortcodes.phpchange line 1331:
($link ? '' : ''). $output .($link ? '' : '').to
($link ? ...