Public Tickets
dgmauro
BlogClosed
TheGem (WPBakery)
Updated November 30, 2019 at 11:28am
4
Most recent comment from Oliver:Hi,Sorry for delay, add this code to the functions.php of the child theme:
add_action('admin_init', function () {
// Redirect any user trying to access comments page
global $pagenow; ...
anteyru
Code and layout of the first pageClosed
TheGem (WPBakery)
Updated November 29, 2019 at 7:10am
4
Most recent comment from Michael:You can change it as follows:
dewhura
Logo not showing upClosed
TheGem (WPBakery)
Updated November 28, 2019 at 1:21pm
8
Most recent comment from Oliver:Here:
OVALADVERTISING
Hover type: zooming whiteClosed
TheGem (WPBakery)
Updated November 27, 2019 at 1:23pm
16
Most recent comment from Michael:Please contact us if you have any questions.
outlawzz
hide author in search resultClosed
TheGem (WPBakery)
Updated November 26, 2019 at 9:12am
4
Most recent comment from Oliver:You're welcome!
Richard
woocommerce not working since updateClosed
TheGem (WPBakery)
Updated November 26, 2019 at 7:52am
2
Most recent comment from Oliver:HI,There is no JS errors on the page, can you add few screenshots to describe the issue?
Skip Graham
FontsClosed
TheGem (WPBakery)
Updated November 26, 2019 at 7:29am
2
Most recent comment from Michael:HI!Unfortunately, in the theme option you can’t add additional font styles, but you can use a custom CSS and add the text styles you need.
Susan Haumeder
Support for WP core 5.3Closed
TheGem (WPBakery)
Updated November 26, 2019 at 7:25am
2
Most recent comment from Oliver:Hi,Should be working, you can update it.
nokaf
Demo importClosed
TheGem (WPBakery)
Updated November 26, 2019 at 7:24am
2
Most recent comment from Oliver:Hi,At first pls. check your PHP settings:Recommended PHP Settings
jenswiese
testimonials and httpsClosed
TheGem (WPBakery)
Updated November 25, 2019 at 6:45pm
2
Most recent comment from jenswiese:fixed. had a misconfiguration.please close this ticket.thx!
jlukes
Contact Us sectionClosed
TheGem (WPBakery)
Updated November 25, 2019 at 9:32am
2
Most recent comment from Michael:HI!Please edit VC Page Sidebar 01 widget area on this page.
anojd
Technical issueClosed
TheGem (WPBakery)
Updated November 25, 2019 at 9:29am
2
Most recent comment from Oliver:Hi Anna,The problem not in the theme, problem in the compatibility of the last WP version and WPBackery plugins, soon they should make the plugin update to fix this issue.
kocharneha
Order received page theme layout bugClosed
TheGem (WPBakery)
Updated November 25, 2019 at 8:52am
2
Most recent comment from Oliver:HI!
pls. use following css to make it scrollable:
.woocommerce .gem-table {
overflow-y: scroll;
}
mukulkhattar
Video Display IssueClosed
TheGem (WPBakery)
Updated November 22, 2019 at 7:43am
3
Most recent comment from Michael:HI!Unfortunately, we cannot change the default theme styles, because this will cause problems for all theme users.
Osmar
WoocommerceClosed
TheGem (WPBakery)
Updated November 22, 2019 at 7:38am
2
Most recent comment from Oliver:Hi,The simplest way to translate theme and the plugin will be use this one:https://wordpress.org/plugins/loco-translate/