Public Tickets
peteridowu
Customise user blog page layoutClosed
TheGem (WPBakery)
Updated January 6, 2020 at 9:37am
2
Most recent comment from Michael:HI!Unfortunately, this is not possible. This is a standard WordPress page, its contents cannot be changed.
Nadia
Gap between menu and pageClosed
Scalia
Updated January 6, 2020 at 8:18am
2
Most recent comment from Oliver:Hi,You need to set check box disable top margin in the page settings or use this CSS code to remove it globally on all the pages:
body .block-content {
padding-top: 0;
}
safircam
Slider Revolution And Layer Slider Activation Code.Closed
TheGem (WPBakery)
Updated January 6, 2020 at 6:53am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme.
All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposit ...
employee_liu
Plugins RequiredClosed
TheGem (WPBakery)
Updated January 3, 2020 at 9:02am
2
Most recent comment from Oliver:Hi,Add the following to wp-config.php:
define( 'FS_METHOD', 'direct' );
And check.
jamblar
Missing imagesClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:38am
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.Also I need a link to the page where this problem still persists.
jaminbrazil
demo contentClosed
Scalia
Updated January 3, 2020 at 8:22am
2
Most recent comment from Oliver:Hi,Sorry for delay, pls. take a look:https://www.youtube.com/watch?v=HSEwlOgF914&feature=emb_logo
laurasincity
Top AreaClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:19am
2
Most recent comment from Michael:HI!
pls. use following css:
.top-area .top-area-items .top-area-block {
height: auto !important;
}
pmelo2
Open image in a lightbox from a text linkClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:09am
4
Most recent comment from Oliver:Hi,in the file:wp-content/thegem/thegem-elements/inc/shortcodes/shortcodes.phpchange line 1331:
($link ? '' : ''). $output .($link ? '' : '').to
($link ? ...
Rahim
Gem theme header and font issuesClosed
TheGem (WPBakery)
Updated January 3, 2020 at 8:03am
2
Most recent comment from Michael:HI!1) I don't see any problems:2) I need a link to this page.3) The header size depends on the logo size. Do you want to increase or decrease the header size?
Michael Perina
Cant use Slider Revolution with key code & registrationClosed
TheGem (WPBakery)
Updated January 3, 2020 at 6:42am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
knewton785
Editing ColorsClosed
Scalia
Updated December 30, 2020 at 7:46am
2
Most recent comment from Oliver:HI!
pls. use following css:
.vc_btn3.vc_btn3-color-juicy-pink, .vc_btn3.vc_btn3-color-juicy-pink.vc_btn3-style-flat {
color: #000 !important;
background-color: #ccc !important;
}
.vc_btn3.vc_ ...
jg_arrabal
where is Slider revolution templates ?Closed
TheGem (WPBakery)
Updated December 30, 2020 at 6:32am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
Orazio MAria Di Martino
Activation CodeClosed
Activation Problems in TheGem Theme.
Updated December 27, 2019 at 11:50am
6
Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category.
Jessica
The Gem Main Parent ThemeClosed
TheGem (WPBakery)
Updated December 27, 2019 at 9:13am
8
Most recent comment from Oliver:You're welcome!
B. Kors
Language in footer widgetClosed
TheGem (WPBakery)
Updated December 27, 2019 at 8:27am
4
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access.