Public Tickets
anttituomola
Plugin installation in localhostClosed
Scalia
Updated February 24, 2020 at 9:33am
2
Most recent comment from Oliver:Hi,Do you have proxy of firewall enabled?
rachelguha
Vertical QuickfindersClosed
TheGem (WPBakery)
Updated February 24, 2020 at 7:53am
2
Most recent comment from Michael:HI!Yes, sure. Please watch this video:
Silas
Header ColorClosed
TheGem (WPBakery)
Updated February 24, 2020 at 6:51am
3
Most recent comment from Oliver:Ok, thank you for letting know
Ankit Mathur
Site is too slowClosed
TheGem (WPBakery)
Updated February 24, 2020 at 6:50am
2
Most recent comment from Oliver:Hi,pls. take a look here:Increasing Pagespeed
Natalia
Mobile text sizeClosed
TheGem (WPBakery)
Updated February 21, 2020 at 9:09am
6
Most recent comment from Michael:You're welcome!Have a nice day!
frg004
Main menu - No link option?Closed
TheGem (WPBakery)
Updated February 20, 2020 at 2:14pm
4
Most recent comment from Oliver:You're welcome!
waldrand47
archiv pagesClosed
TheGem (WPBakery)
Updated February 20, 2020 at 8:24am
2
Most recent comment from Oliver:HI!
You need to edit template:
/wp-content/themes/thegem/index.php
Example of changing default style you can see in the template:
/wp-content/themes/thegem/search.php
Before the editing copy file ind ...
ijaz1234
purchase code invalidClosed
TheGem (WPBakery)
Updated February 20, 2020 at 6:41am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
pudanek
Empty Space (gap) around QuickfindersClosed
TheGem (WPBakery)
Updated February 19, 2020 at 2:01pm
4
Most recent comment from Oliver:You're welcome!
Andreas
Using and linking Portfolio Page items to menusClosed
TheGem (WPBakery)
Updated February 19, 2020 at 7:41am
2
Most recent comment from Michael:HI!Please use these settings:
Andreas
WP Critical error trying to activate Child themeClosed
TheGem (WPBakery)
Updated February 17, 2020 at 7:16am
3
Most recent comment from Oliver:Hi,Thank you for letting know.
Luiz
CHANGING THE LANGUAGE OF BUTTONSClosed
TheGem (WPBakery)
Updated February 15, 2020 at 10:31am
5
Most recent comment from Oliver:Hi Luiz,it's simple contact form, pls. give me wp-admin access in the private message, I'll give you link where you can change it.
akmalhakim
How can I make the product show 2 column in mobileClosed
TheGem (WPBakery)
Updated February 15, 2020 at 10:16am
2
Most recent comment from Oliver:HI!
pls. use following css:
@media only screen and (max-width: 550px) {
body .portfolio .fullwidth-block .portfolio-set .portfolio-item, .portfolio .portfolio-set .portfolio-item,
body .portfolio.fu ...
peppefark
languageClosed
TheGem (WPBakery)
Updated February 14, 2020 at 6:42am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...
artngo
Slow loading and lag of home screenClosed
TheGem (WPBakery)
Updated February 13, 2020 at 8:32am
12
Most recent comment from Michael:Sorry, but that’s all we can do. Please contact us if you have any questions.