Public Tickets
Pierre
Logo on mobileClosed
TheGem (WPBakery)
Updated February 13, 2018 at 12:35pm
4
Most recent comment from Oliver:Feel free to contact us if you need help.
pixelergy
Demo XMLClosed
TheGem (WPBakery)
Updated February 13, 2018 at 6:44am
2
Most recent comment from Oliver:Hi, Sorry, we don't have xml files. Pls. provide the wp-admin access we'll check issue with the demo import/
Joy Williams
blog page shows homepageClosed
TheGem (WPBakery)
Updated February 12, 2018 at 10:12pm
2
Most recent comment from Joy Williams:This problem has resolved itself.
viperalta
There is always padding between rowsClosed
TheGem (WPBakery)
Updated February 12, 2018 at 2:52pm
4
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
magnuna
ThumbnailsClosed
TheGem (WPBakery)
Updated February 12, 2018 at 1:27pm
2
Most recent comment from Oliver:HI!
Pls. accept my apologies for delay. I was out of office in few days.Can you provide the wp-admin access? we'll check.
lodgeks
Creative Light Revolution Slider Preload Not FunctionalClosed
TheGem (WPBakery)
Updated February 10, 2018 at 9:15am
6
Most recent comment from Sergio:HI,pls.check screen (1013, 1014)
ahodhellysar
How to reduce the shrink header heightClosed
TheGem (WPBakery)
Updated February 9, 2018 at 10:42am
2
Most recent comment from Michael:HI!The height of this block depends on the size of your logo.
maxhamers
Fatal errorClosed
TheGem (WPBakery)
Updated February 8, 2018 at 10:39am
4
Most recent comment from Oliver:Hi, Pls. remove woocommerce 3.3.1 and set 3.2.6 version (plugin in attach), and don't update the plugin. Pls. wain a bit soon we'll realize theme update for the new woo version.
briannagugliotta
Code for Contact FormClosed
TheGem (WPBakery)
Updated February 8, 2018 at 8:42am
2
Most recent comment from Michael:HI!This plugin is called Contact Form 7.Documentation for this Plugin:https://contactform7.com/docs/
dendores
Error 500 REQUEST_URIClosed
TheGem (WPBakery)
Updated February 8, 2018 at 7:53am
2
Most recent comment from Oliver:Hi, pls. provide the wp-admin and FTP access.
boonsomporn
update pluning WooCommerce 3.3.1 homepage not runClosed
TheGem (WPBakery)
Updated February 8, 2018 at 7:12am
2
Most recent comment from Oliver:Hi, pls. temporally don't use 3.3.1 version. There are conflict with the theme. We are working on it so in few days there will be theme update, pls. install woo plugin from the attach.
myjin
Add fontsClosed
TheGem (WPBakery)
Updated February 7, 2018 at 11:20am
2
Most recent comment from Michael:HI!You can add fonts in the Font Manager:
Virginia
PNG - client sectionClosed
TheGem (WPBakery)
Updated February 7, 2018 at 8:08am
2
Most recent comment from Oliver:HI!
pls. add following css:
.gem-clients-type-carousel-grid .gem-client-item a {
background-color: transparent !important;
}
briannagugliotta
Icons As BoxesClosed
TheGem (WPBakery)
Updated February 7, 2018 at 7:46am
8
Most recent comment from Sergio:Hi,
Your problem is related to the migration of the database, pls. use the official WordPress instructions to move the database from the server to the server
https://codex.wordpress.org/Moving_Wor ...
Boaztareq
instal TemplateClosed
TheGem (WPBakery)
Updated February 7, 2018 at 7:15am
8
Most recent comment from Oliver:Welcome!